[Resolved] Electrolux Oxyjnata Refrigerator — DEFROST NOT WORKING | |||
hello, I had bought Electrolux refrigerator 2 yrs back. Now, since a month, the defrost is not working. I have registered a complaint 3 weeks back, but still no action has been taken. I am sorry to say that the response of the customer care has been awful and the worst I have seen, which is quite unprofessional. My phone num is +91 [protected] which I have used for the complaint. I am forced to go to the consumer forum very shortly due to the cheating in terms of customer care. Regards, Harsha Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.
SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE
Mathews
[protected]
[protected]@yahoo.com