[Resolved] Electrolux — Pathetic Service in Pune | |||
I have purchased a Electrolux refrigerator in 2005 and was working fine till last month. For the last one month the lower compartment stopped cooling. Called the service center on 6th April, 2011 and they arranged to send a service engineer. From that time my ordeal started. The person came 4 times and I spend Rs. 1200 so far, the problem is not fixed. In the last 1 month I called service desk 5 times, called service engineer more than 20 times, send 4 mails, but I do not get a response and service. Now they stopped responding to my calls. Can anyone help to show this company what is the meaning of customer care? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
SHORT LIFE OF PRODUCT, POOR SERVICE, DONT BUY
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.
SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE
Mathews
[protected]
[protected]@yahoo.com
My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.
SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE
Mathews
[protected]
[protected]@yahoo.com
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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Electrolux, Pune, India — No response to my complaint
I have purchased an Electrolux refrigerator from PLUG IN, plot-14-B, Business Avenue, Sangvi Nagar, Aundh, Pune-411007, India, Tel:[protected] and 25883570.My refrigerator dose not work from 26.06.09. I have booked a complaint at PLUG IN on 27.06.09. I followed my request several times by phone even in peresence but they have not sent company person so far (30.06.09) for checking and repairing. I have informed them that the compressor is working but there is no cooling and I have some medicine that should be kept them in the refrigerator. They are careless. I am your costumer, this is not the way of costumer service, how can I introduce your brand to others. I am waiting your action and reply as soon as possible.
Yours scincerely,
Parviz Malekzadeh,
C-702, Poorva Heights, Sus Road, Pashan,
Pune, 411021
India.
Mobile: [protected]