[Resolved] Electrolux / Refrigerator — COOLING Problem in lower portion..and cannot satisfy from our customer services | |
Gagan: Dear Team We have purchased one Electrolux refrigerator from northern region. Please find below model and dealer details: MODEL NO:- BR30WD1 SERIAL NO:- 42BN700854 F Dealer: VAID ELECTRONICS, Smadh Road, BATALA143505. Distt. Gurdaspur. Punjab Date of Purchase: 10 June 2008. The refrigerator is not cooling properly in lower region. We have informed the same to dealer and he had sent his engineer to check the same. He simply changed some temp control but there was no recovery. After that we have approached service centre of Electrolux in our city which is as below: INSTA COOL SERVICES, BEECO COMPLEX ANAND AVENUE OLD MALL BATALA, BATALA, PUNJAB. An engineer had visited and upon investigating, he informed us that some pipe was blocked and he has to clean that which he did and told us to check for a day or two and let's see if it is fixed. He has demanded Rs 100/ from us as service charges and when we have asked for receipt then he was talking here and there and has not provided us any receipt for the service he has provided. This is totally unprofessional behavior and he was rigid on his front and also he needs to be trained on the front that how to talk to a customer. This was our first embarrassing situation with Electrolux team. Now even after service centre team has visited but there is no result and even dealer is not paying any attention to that product although it has been altogether a new purchase and the same need to be resolved in stipulated time. Now my concern is that either please replace that product or if repairable then please repairs without any charges because it was faulty from the first day of purchase. Earlier, I was very satisfied Electrolux customer as I had another Fridge, Microwave and AC which is already running fine for years. I request you to please resolve my issue at the earliest. Thanks. Regards Gagan Deep Singh 125/200, Shastri Nagar, Batala-143505. Distt. Gurdaspur, Punjab. Ph: 0-[protected],[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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We have purchased one Electrolux refrigerator from northern region. Please find below model and dealer details:
MODEL NO:- BR30WD1
SERIAL NO:- 42BN700854 F
Dealer: VAID ELECTRONICS, Smadh Road, BATALA143505. Distt. Gurdaspur.
Punjab
Date of Purchase: 10 June 2008.
The refrigerator is not cooling properly in lower region. We have informed the same to dealer and he had sent his engineer to check the same. He simply changed some temp control but there was no recovery.
After that we have approached service centre of Electrolux in our city which is as below:
INSTA COOL SERVICES, BEECO COMPLEX ANAND AVENUE OLD MALL BATALA, BATALA, PUNJAB.
An engineer had visited and upon investigating, he informed us that some pipe was blocked and he has to clean that which he did and told us to check for a day or two and let's see if it is fixed. He has demanded Rs 100/ from us as service charges and when we have asked for receipt then he was talking here and there and has not provided us any receipt for the service he has provided. This is totally unprofessional behavior and he was rigid on his front and also he needs to be trained on the front that how to talk to a customer. This was our first embarrassing situation with Electrolux team. Now even after service centre team has visited but there is no result and even dealer is not paying any attention to that product although it has been altogether a new purchase and the same need to be resolved in stipulated time.
Now my concern is that either please replace that product or if repairable then please repairs without any charges because it was faulty from the first day of purchase.
Earlier, I was very satisfied Electrolux customer as I had another Fridge, Microwave and AC which is already running fine for years.
I request you to please resolve my issue at the earliest. Thanks.
Regards
Aman Deep Singh
125/200, Shastri Nagar, Batala-143505. Distt. Gurdaspur, Punjab.
Ph: 0-[protected],[protected]