[Resolved]  Electrolux / Refrigerator Model Erp245ff — Unsatisfactory Servicing of Electrolux refrigerator service center

I have sent following letter to insta.[protected]@eklmail.com as indicated in the Electrolus instruction manual but failure notice came.
To General Manager
EKL Appliances Ltd.
Corporate Office 3rd Floor, Global Business Park
Mehrauli-Gurgaon
Haryana 122002
Ph.[protected]/60
Sub. Unsatisfactory Servicing of Electrolux refrigerator service center.

Ref. Electrolux refrigerator (model no. ERP 245FF) from Sreema Electronics, Cash Memo no 2472 on 17 Oct 2007

Dear Sir,

We have purchased Electrolux refrigerator (model no. ERP 245 FF) from Sreema Electronics on 17 Oct 2007 because of of its worldwide name and goodwill.

1. After 6 months of purchase that is in April 08 it was first giving trouble and we called for servicing. After servicing it was run for 1-1/2 month without trouble and same problem arised.
2. We again call (complain no 6A[protected] in mid June 08.
3. We again call (complain no 6A[protected] dated 6.Aug 08).
They have taken the fridge to there workshop for servicing. And in collection memo no 36 dated 12 Aug 08 it was written “Gas is Leakage”.
4. Same thing was repeated fourth timein Sept. 08
5. We have called yesterday (complain no. 6A[protected]. They are testing in the same way and same thing will arise again. Your sevice centre representative Mr. R. P. Sing advice us in the same way as earlier.

Our 1 year guarantee period will expire on 17 th Oct 08.

We are harassed after purchasing refrigerator from a well known company like Electrolux. Your Service center is delaying unnecessary to complete the guarantee period. The service center is giving trouble to us for several times.

Please do the needful at the earliest.

Regards


Pradip Kumar Lahiri
1050/1 Survey Park
Flat no UV-03-03B
Kolkata – 700075
Phone no.[protected] / Mob no. [protected]
Enclo. 1. Copy of cash memo no. 2472 of M/s Sreema Electronics dated 17.10.07
2. Copy of collection Memo no.36 dated 12 Aug 08