[Resolved] Electrolux / Refrigerator — AFTER SALE SERVICES | |||
SINCE I PURCHASED AN ELECTROLUX REFRIGERATOR MODEL ERP 285 FF , SR.NO. 63801504 SOME TIME IN 2007 IT IS GIVING TROUBLE REGULARLY, I.E. DEFECTIVE TIMER ( 2 TIMES), LEAKAGE OF WATER (FOUR TIMES) AND AT PRESENT DEFECT COULD NOT FIND OUT BY SERVICE TECHNICIAN AND TAKEN TO THEIR SERVICE CENTRE(MONDAL APPLIANCES, 87/10 AKSHOY KUMAR MUKHERJEE ROAD, KOLKATA 700090) AND THE PREVIOUS ONE WAS SOME PAUL ELECTRONICS FROM SAME AREA AS MONDAL APPLIANCES. BOTH ARE ELECTROLUX COMPANYS AUTHORIED SERVICE CENTRES. AFTER ALL THE PREVIOUS SERVICES THE TROUBLES RETURNED IN NO TIME AND THE PRESENT CASE THE MONDAL APPLIANCES TOOK THE REFRIGERATOR ON 25/3/2011 SAYING IN 3 DAYS THEY WOULD RETURN THE REFRIGERATOR AFTER REPAIRING IT . ALREADY SIX DAYS PASSED AND STILL THEY ARE NOT SURE OF THE FAULT AND SAID NEED SOME MORE DAYS TO FIND THE FAULT AND REPAIR IT. BUT LAST TWO DAYS SAID REPAIR COMPLETED AND WOULD SENT TO MY HOME ANY TIME. ALL THESE THINGS PROVED THAT FIRSTLY ELECTROLUX COMPANY USED INFERIOR TECHNOLOGY AND THEIR AFTER SALE SERVICE IS VERY VERY POOR TOO. EARLIER I COMPLAINED BUT NO RESPONSE FROM THEIR END. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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My ELECTROLUX Refrigerator Model ERP285FF showed a complaint No Cooling on 6th April 2011. I registered a complaint with the Authorized Service Center M/s TEKWINS ELECTRONICS, Chittur Road, Palakkad, The timer was not working and no gas was there in the line. They tested and brazed the pipe near compressor and recharged the gas. They charged Rs 2450/-. But after running about 8 hours it is found that there is no sufficient cooling in the freezer. After inspection the technician told that there may be leakage in the condenser portion which is concealed and they cannot do anything. Then I registered a complaint with customer care on 14th April 2011 with complaint number PCOC[protected] and till date nobody called or visited the site. When ever I call the customer care they give some promises that today they will call, tomorrow they will call like that. After repeated enquiry I got a Service Engineer in Kochi and I got a reply that if the leakage is from concealed condenser line, it is not reparable. It may be noted that the refrigerator is only 5 years old. When enquired I knew that this type of complaint is common in Electrolux Refrigerators as they use inferior quality tubes for manufacturing condenser. Also the timer damages frequently resulting heavy loss to customer.
SO DON’T BUY ELECTROLUX REFRIGERATORS – SHORT LIFE and POOR SERVICE
Mathews
[protected]
[protected]@yahoo.com