Electrolux — vegetable basket and foldable shelf are damaged

Address:

Jaipur, Rajasthan

ELECTROLUX REFRIGERATOR 245 DOUBLE DOOR

I have model ER24 DHOLVI 245 lt Luxery Voilet ice its vegetable basket and foldable shelf are damaged I am trying for a new one for the last 6 months so we called customer care and lodged a complaint. They say call is attended within 48 hours neither the customer care nor the dealers are responding to our complains. We have already called customer care three times, but a phone call comes and they say that parts are not available I am sorry to say that a branded company"s spare parts are not available in the market what should i do with this fridge? I dont know where to get them from I went to the local dealer they are also helpless & they are not helping me kindly help me.

Shiv Nadheria
C-409, Mahesh Nagar, Jaipur (Rajasthan)
Mob [protected]
Phone [protected]