[Resolved]  Employee Provident Fund Organisation, Mumbai — PF not received

Address:Mumbai City, Maharashtra

I had applied for PF withdrawal and also received the cheque but it got returned as the account was closed because i left the job.Then i applied to PF dept again for re issuing the cheque in favour of different account no.I wrote a letter regarding the change of bank account no which i got stamped and signed from my employee also and submitted the same to the PF dept and also got the acknowledgement of the receipt from their side in June'2010.I was told that i will receive the amount within a span of 3 months but since then more a year have passed but received anything from their side.
I am not even aware of the status of my re application..
i have attached all the relevant documents regarding it.
My PF account no is MH/5105/2975
Name Ajay Srivastava
Address of the PF Office
Employee Provident Fund Organisation
Plot no 222, Sector - 3, Charkopk,
Kandivali - w, Mumbai - 400067.
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Team,

I am one of the employer, having PF account at PF office Thane.
As an employer you are also aware how the employees are dependent on us even after their resignation.

I have visited many time the Thane office but every time I have seen the staffs busy in Gossiping, specially the Female Staff.

The staffs are of age group between 25-50. but see their mentality. If we go for any enquiry they just behave as if they are the most busiest people in the world. They do not know the meaning of customer service. It was a horrible experience, and above all there are so many claims pending and the status are still hidden.

We asked the Commissioner of our group and you know what she replied" Mam, hum kya yaha pe khali bethe he...claim kidhar he mereko nai maloom, me apna kaam krti hu bas".

She must be 28-32 aged but what an unprofessional reply.

Why you people have hired this kind of people who are just destroying the office culture.

I am aware of the government office system, but we have to improvise ourselve, so that our next generation can have a better environment.

Request you to take strict action against the same. Please think about your kids, they should be proud to have a parent like you who has made a revolution in terms of customer service at PF offices.

Hope for a positive response,

Yours fathfully

An employer of PF Thane

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