[Resolved]  eTechies.in — Laptop parts removed

Hi,

I gave my Dell Studio 1435 laptop to e-Techies for repair on 3rd July 2012. The problem with the laptop was that it wouldn't switch on. As is standard protocol, the engineer who collected my laptop, removed the hard drive and returned the same to me before taking the laptop away for diagnosis and repairs.

In the first call itself that I received from your representative, I could sense that something was wrong - because he spoke about some damage to the front panel and something about the touch pad being loose - both of these 'issues' were confirmed by me as not being present at the time of giving the laptop for repairs (and neither were they recorded on the proforma invoice prepared by your engineers - as they would have been if they were indeed present).

I decided against going ahead with the repairs and costs given by your team and the laptop was then returned to me :

1. The was a long pen mark on the laptop lid - I called up and raised a concern at that very moment and was assured that someone would call back and get a resolution to the same. No such call back was ever made.

2. When I took the laptop to a local repair center, they opened the same in my presence and to my horror I discovered that out of the total 3 GB RAM installed in my Laptop (2GB + 1GB), only one RAM stick had been returned to me! My 2 GB RAM was missing ! When I called your helpline, the initial response was polite and positive, however when the call was transferred, some tech guy cam online and not only was he rude and bullying, he very emphatically declared that they had sent the laptop back with 2 RAMs and that I was possibly lying. They gave me the serial numbers for both RAMs and the SN for the 1GB RAM matched but I obviously can't match the SN on a RAM that was not returned with the laptop in the first place. Also, when I asked him about the front panel being loose, I again received a rude response.

3. I realized that there was no point in arguing with your company's reps as the same would be a pointless exercise and that I could buy a new RAM for as little as INR 1650. So I let the matter rest and continued with getting the rest of the repairs completed including the damage to the front panel.

I have received my laptop today and the integrated CAM is also missing - the repair guys who have repaired my laptop informed me of the same when I gave them the hard drive - this is something that could be checked only today since without the HDD, no diagnostics can be run on the laptop and besides, my laptop was anyway not switching on.

I have full reasons to believe that the integrated CAM has also been removed while my laptop was with your team of technicians for repairs. I realize that over a month has passed since I first gave this to your company for repairs and that you could (and given the previous treatment I have received at the hands of your company's reps, would) claim that the tampering was done either at my end or by the people who have completed the repairs for me.

I am still bringing this to your attention hoping that you would maybe have the decency to still do something about this instead of trying to pass the buck on to a customer who doesn't have reasons to 'lie' and who can very well buy a new piece of equipment, however is writing to you simply to report out that there is something wrong happening withing your company.