[Resolved] eTechies — Laptop taken for service and no information on return

gauthamnandakumar

from Bengaluru, Karnataka

Address:

Karnataka

I had given my laptop for service on Friday, the 6th of July. I was promised that it will be fixed and returned on Monday, the 9th of July. I did on get it back on the 9th and I din't even get a call from them. I called them to find that it can be returned only on Thursday, the 12th of July. I did not receive the laptop back on the given date and once again I wasn't informed on it. I have made umpteen amounts of calls to e techies and all they could tell me was that it is being repaired. Today, I call to find out that it was not repaired and is being returned to me. during this one week I have made a million calls to them and was not given any information. my call was transferred at least 4 times per call and I had to give each one of them the whole history as they apparently had no information about it. During this one week my work has suffered very badly. Do note that I have paid them 7500 rupees for an annual maintenance contract. What do I do ?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sandorz

from Surat, Gujarat

Hi Gautham,

I totally understand you angst! Some thing similar has happened to us when I gave my external hard drive to etechies. They picked it up on 10th July, and then there was no update whatsoever. I paid them an amount of Rs. 1360 in their first visit. They assured them that the data would be recovered and my drive will also be repaired and it is their responsibility to keep me updated on both.
The fact of the matter as it turned out to be was that there was no call from their side. I have to make several calls throughout where in my calls were bounced from one call centre support personal to the other, which was an utter waste of time, and added on to my frustration when I had to repeatedly tell everyone the whole story from scratch.
Ultimately, when I called up today 18th July, they blatantly stated that the drive is irreparable!!! They would still go on to deduct Rs. 500 as their service charge! Now, this has left me with no data recovered, a broken hard drive and Rs. 500 gone in vain and a loss of 8 days. I believe that this company is a fraud, as no one oversees what happens at their service centre. How is one to believe that they even tried to work on the drive!

I am willing to take this matter higher up and teach such fraud organisations a lesson.

Sandeep.