Don't ever buy Etihad tickets is my sincere suggestion. With such a lousy airlines, don't buy. You may get cheated or dropped out of plane anytime and I would say "buy it at your own risk"
I bought tickets to and fro tickets for my mother to US. The ticket from bangalore to US was under economy saver which says "no cancellation allowed" and was charged INR 30,000. The return ticket was under economy freedom class which costed me INR 80,000, While booking, the website mentioned that the return ticket be cancelled with no charge. I paid 2X fare for return ticket only because it mentioned that it can be cancelled with zero charge.
However, when I reached Etihad for cancellation, the customer care mentioned that ticket cannot be cancelled as rules of restrictive class will apply here (economy saver) which says it can't be cancelled. After giving proof of the fare rules that were provided to me during booking and what is shown on website while booking, customer care mentioned that ticketing rules are complex rules and they can;t cancel. I repeated asked when I paid INR 80,000 then. They mention that I don't need to pay INR 4,000 if there is change of dates.
a) Normal fare is INR 30,000 but I paid INR 80,000 i.e. INR 50,000 extra to get "no charge for change of fare"?
b) Will anyone change dates by 12 times (12 X 4000 = 48000) to use INR 50,000 extra paid for the ticket??
While booking they clearly showed that the ticket can be cancelled and no where mentioned about non cancelled clause for return ticket. I repeatedly asked for details on where in website the rules is mentioned but they never answered it. The screenshot I have taken clearly shows that it can be called with no charge but Etihad says they won't cancel and refund.
Buy at your own risk!! Your fare can be changed at any time or you ticket can be cancelled anytime.
Was this information helpful? | 
Post your Comment