Eureka Forbes Complaints & Reviews

Dear Sir/Madam

We tried registering a complaint with Eureka Forbes call centre on 30th aug 2010 but was told that since the system was down they wont be able to register any complaint. Finally we registered a complaint with Eureka Forbes call centre on 31st aug 2010,complaint id 59315000 for Aquasure Elegant.Till date no one has bothered to look into the complaint raised inspite of my repeated attempts.All i am told is that somebody will be attending to the complaint as soon as possible.Its now 4 days since the complaint was raised.had i known that this is the kind of response an esteemed brand like Eureka Forbes gives i would have thought a hundred times before buying your product.To be honest you people are only bothered about selling your product and not about the after sale service . I must say Eureka Forbes SUCKS!!!!!!!! To add to the incompetency of your brand what annoyed me even more was when i wanted to raise my complaint to a higher level by speaking to the area manager then one of the employees (Ms Asha, Ph[protected] replied that the manager cannot come to the phone since month end meeting is going on.In a world of fierce competition such a non competent service will surely harm your brand name,especially when there are many other branded water purifiers available in the market now.Nevertheless i will never recommend your brand to anyone in future.

I regret to inform you that I purchased an Aacquva guard water purifier (Classic) on 02.10.2009 from Dealer of Allahabad City (UP). Following conditions have not been fulfilled by the dealer/service center:
01. The receipt of the advance amount Rs. 500/- was given to me the balance amount was paid by the cheque dt 03.09.2009 but the receipt & bill have not been received as yet.
02. The Corban of the Aacquva guard water purifier (Classic) was to be changed within the six month of the purchase/installation but inspite of so many reminders it has not been done sofar it had not been done till 21.08.2010 as a result the Aacquva guard water purifier (Classic) stopped functioning from 21.08.2010. After so many telephonic complaints to the local dealer it could only be attended on 31.08.2010
Because of negligence on your part there was a major breakdown in the machine . Hence you are requested to either change the Aacquva guard water purifier (Classic) or extend the warranty period for which the proper service & maintenance was not provided by the dealer. Kindly direct the dealer to issue proper bill & money receipt of the same within 02 days. If you fail to do this I will be forced to take the case in Upbhokta Forum.

Miss Sanyukta
D/O SH Pathak
Kendriya Vidyalaya Residential Complex
VD Road, New Cantt, Allahabad (UP)
PH - [protected]



[protected]@eurekaforbes.com
sushil.[protected]@eurekaforbes.com

I have purchased Eureka Forbes Vijay Water purifier from Pune Big Bazar(Kalyani Nagar)
Within 10 Days purifier stopped working. I registered complaint to customer care every week but every time the same result only promises no action.
Even after I tried to contact local service provider of Eureka Forbs Over there I got even worst treatment those Jerks picking up the keeping the telephone and kept aside .
Now it’s been more than 2 months but still no one came to repair this thing.

I recommend that no one should purchase Eureka Forbs Product.

sir
i have purchased one water purifier from eureka forbes on 6th aug2010 vide inv. no [protected] at Rs.9590.00 by sales person vatan kumar pandey code 9037084, on the day of installation i told that it was not working properly, but they assured that it is not a major problem , its very common for two days , but its around one month , i am repeatedly calling the customer care but they said it is your problem, even the sales person and every person are now not taking seriously about the problem, its really a mental harassment for me now .In response of a positive anticipation please.
yours sincerely
Dr. Krishan Gopal Sharma
[protected]@gmail.com
cell : [protected]

Dear sir,

I have Eureka forbes water purifier called Aqua Designa Flow. I requested Eureka forbes to change the Hose pipe of it which is approximately two years old.

This pipe is not sold in retail.Even filters are not sold outside so we need to call only Eureka forbes person to come and install it.

After repeated calls and emails they have not delivered the hose pipe in my house. They informed me that this product is very old, now this pipe is not available.
I purchased this three years back.I am afraid what is their product life cycle.

The person who came to change the filter told the hose pipe(eva pipe) is available,if i call the help line i will get it.But I dont know why they are not giving.

Health of my family is at risk.
Stringent action is required against such companies and people who do not bother about after sales services.

mukesh ranjan kumar
[protected]@gmail.com

My Eureka forbes Aquasure Elegent RO (Which is under Warranty period) is not working since last two days. Upon my various requests to repair it upon call center no.[protected] i only got fake assurance of getting it served within a day time.

at the end of the every day i am again given another date (tomorrow). Its really irritating, amounts to deficiency in service, is not expected as after sales service. On the basis of fake promises (whole day) i could not arrange alternate solution of drinking water for me and family. Now it looks a very bad experience with Eureka Forbes.

This is critical and has not been resolved yet.

Details of Product and Complaint details are as follows:

Eureka forbes customer no.: [protected]
complaint dated: 29/08/2010
complaint no. [protected]
complainant: peeyush jain
address: 98-A Rainbow Drive Layout, sarjapur road, bangalore 560035
mobile: +91-[protected]
product: Aquasure Elegent RO (Eureka forbes)

eureka forbes company salesman came to me he shown me some aquaguard brochutre and i gave him a post dated cheque and told him that ask me before depositing the cheque but he deposited the cehque one day prior to the date of cheque and the company got it cleared, i had prevented the salesman two day before and also told the company not to deposit the cheque, but bcoz they have shortage of customer and they cheated me and deposited the cheque even if i had told not to deposit . now since last one and half month i am calling the company but they have not refunded the cheque

in future all must be far away from eureka forbe it may cuase disease by tension and no guaranteed of pure water
indore branch of eureka forbe is cheater

The company/authorized agent is not agreeing to replaced defective filter of the Aqua Guard. I am still under the warranty period. I have read the Warranty Statement properly and it is mentioned there that
"The company or its authorized agent will be entitled to retain any defective part replaced under the warranty".

RESPECTED SIR OR MADAM

OUR ALL PHONE ARE DEAD OF BSNL AND WE HAVE COMLAINT IN THE BSNL OFFICE BUT NO RESPONSE IS COMING FROM THERE PLEASE SORTOUT THE PROBLEM AS SOON AS POSSIBLE BECAUSE OUR BUSINESS IS SUFERING BECAUSE OF OUR LANDLINE PHONE .PHONE NO.DETAIL IS GIVEN BELOW WHICH ARE DEAD

[protected] AND 227323 AND 220193

THANKING YOU
SAMARTH BIST
[protected]

DEAR SIR / MADAM

THIS IS ABHISHEK HERE AND I HAVE RECENTLY PURCHASED AQUA GUARD SENSA , WOULD LIKE TO LET YOU KNOW THAT THE PRODUCT IS NO AT ALL WORKING, WHILE SEARCHING FOR THE CUSTOMER CARE PHONE NO OVER THE NET , FOUND THAT MANY OTHER PEOPLE ARE NOT SATISFIED WITH YOUR SENSA PRODUCT,IF THIS IS THE REVIEW WHY ARE YOU PEOPLE STILL SELLING THIS PRODUCT AND CHEATING POOR CONSUMERS LIKE US. THIS IS NOT AT ALL EXPECTED FROM SUCH A LEADING BRAND .I HAVE CALLED CUSTOMER CARE SEVERAL TIMES, THEY SENT A SERVICE GUY AND HE HAS NO CLUE ABOUT THE PROBLEM, ONE PERSON SAYS CARBON LEAKAGE IS THE REASON FOR THE FOUL SMELLING WATER, THE OTHER SAYS I AM NOT AWARE "WILL PUT THIS TO MY SENIOR AND GET BACK TO YOU".
BUT NOTHING HAPPENS, AM STILL WAITING FOR THE SENIOR?.

DO U THINK 20K IS A SMALL AMOUNT , TO CHEAT US ?.YOUR SALES GUY COMES RUNNING BEHIND TO SELL THE PRODUCT,BUT WHEN CALLED FOR THE ISSUE HE SAYS ITS NOT HIS DEPARTMENT AND ANSWERS RUDELY. HE TALKS AS IF HE HAS GIVEN THE PRODUCT FREE OF COST AND DONE A FAVOUR TO ME.

THIS IS NOT THE WAY THAT YOU PEOPLE CHEAT US , I HAVE BOUGHT YOUR PRODUCT SAY FOR LAST 4 TO 5 MONTHS BUT YOUR PRODUCT HAS NOT BEEN WORKING FOR EVEN A WEEK.

WILL GO TO UR SHOWROOM IN CHENNAI AND THROW THE PRODUCT THERE, YOUR PEOPLE DO NOT RESPOND TO OUR CALLS, ARE WE FOOLS? WE DO NOT HAVE WORK?

HOPE TO SEE A RESPONSE FROM YOUR END.

ABHISHEK

[protected]

Dear Sir/Madam,
sub: Problem of AquaGuard Reviva RO System
I have purchased AquaGuard Reviva RO System from Venus Funiture Arkade (Franchises of eurekha forbeslimited) Dindigul(tamilnadu) on[protected].

On the first 1 month product work superb, from that nextmonth problem will occur simulteanously.....From[protected]thrusday) the problem will not rectified..for the past 4months we face so many problems..(i.e)

1st problem ->membrane will fault . after that
2nd problem ->ro system will not purify salt water . after that
3rd problem ->water fill in the tank will be in 1.45minutes
4th problem ->wate water outlet problem...so time delay will ocur & and product vibrate..
5th problem ->water fill in the tank will be in 1.45minutes agail complaint will be reapeted
when ever ur service engg will come to solve that complaint .....the product will work sucessflly in an week..... again problem will occur.........

my father says that AGUAGUARD is an branded item.... so that v buy ur product .... but we feel ashamed that why we buy ur product sir....

UNIT SI NO:6005006
MY CONTACT NO:[protected]
MAIL ID: [protected]@gmail.com

we hope that u will response our complaint & rectify it.......

Sir,

1. I had pruchased a Aquaguard Total RO Water Purification System on 26 Feb 2010 from our nearest dealer, KUSHAGRA TRADING CO, 5/70, Boora Walli Gali, Farrukhabad (Uttar Prasesh). But the RO Membrane of the subject product has not been working properly for last one month. I had informed the nearest dealer on telephonically. But no positive response from the said dealer has been given to me till date. This type of service has not been accepted by any customer. Services of the nearest dealer is not satisfactory.

2. You are requested to send representative from your company to repair the warter purify.

3. My address is as under :-

Shiv Coloney, Loco Raod,
Maseni, Fatehgarh
Farrukhabad (Uttar Pradesh)

4. An early action is highly requested.


With Regards,

Shri Umesh Chandra Pal
Phone No – [protected]

I have purchased an Aquaguard Total RO Reviva on 20th September 2009. It is still under warranty period. I have complained to the company for replacement of an adapter as it is not working on 16th August 2010.

But still they have not replaced it as they say that they do not have the required adapter. Since it is in the warranty period they are supposed to replace the part within 48 hours. Now i am purchasing drinking water from the market.

Please look into the matter and take necessary action.

We have purchased a Vaccum Cleaner of Eureka Forbes from Vijay Sales on 26th of April 2010,
Sales Invoice Number : 09 - GE04 - 10SICD2852
Model: Trendyst
Item Name : Eforbes V/C Trendyst
Chessi Number : 9050053
E Code : G41.

We are facing the problem since last 3 months, we were promised that we will get the Demo of this machine on the purchase but still we have not received any, when it was used Suction of the vaccum cleaner was not working and same was informed to Eureka Forbes Customer Care on 6th July 2010 and after several complaints and requests forcibily Technician came to my office but could not resolve the issue, he said within 2 days he will replace the Dust Bag, on the 2nd visit after 10 days he came with Dust bag saying that they dont have dust bags in stock, which was not acceptable, after replacing the dust bag it was found the problem were with the Motor, which proves that the Technician of company like Eureka is not Trained properly, then it was told to us that there is problem with motor and that needs to be replaced and said he will be back within 2 days along with the motor and again i've to make several request and complaints in order to replace the motor, on 3rd visit he came back saying that motor can not be replace here and he took away the Machine with him promising will be return on next day, now its around 15 days that person dint turn back.

We were asked to talk with Mr. Rohit Vedak (Service Manager) and we did the same many times, no proper revert received from them also.

I request you to please suggest me something to take this in legel way.

Thanks And Regards,
Sriniwas Akula,
Aadit Enterprises,
Dahisar Mumbai.
[protected].

Dear Sir,

We have registered a complain with the Eureka Forbes centre on the 16th August 2010 for the I NOVA aqua gard and the request ID is 83393699. It was suppose to get serviced within 2 working days, according to the call centre people.

Its been 5 days but the job is unattended. There are people who keeps calling from the Eureka Forbes office saying there will be somebody. When we call the Borivali office they refuse to give the Managers contact details. I have 8 different nos given but their offices which are of no use.

This is not the first time I'm facing the ' AFTER SALES SERVICES'. 3 years back I had a problem with my vaccum cleaner. 1 of the part was broken and they took 1 1/2 mths to replace it. This too happened after I called the Head office no which was directly available on their website. But this time they have changed the website and there is no contact details of their corporate office except of some SMILEY faces just to decorate the page.

Hope there is some action taken.

Warm regards
Barnali Nandan
barnali.[protected]@gmail.com

Dear Sir,
We have an AMC of 2 years from 29/03/2010 to 28/03/2012, for the aqua gold nova water purifier. A service was due on June 29, 2010 and till date nobody has turned up for the same despite reminders to your call center executives. The call center executives have been very prompt in telling that they understand my concern and would ensure that the service is done. Well, till date the service has not been done and all that is done is teleservice... If only teleservices could clean up the aqua guard!!!!!! Such poor service and you find some reason for not doing the duty. This is dereliction of duty and even after repeated reminders if no service is rendered, this amounts to gross negligence of the customer. If you cannot provide AMC, please do not offer this service at all. We can go back to the old fashioned way of water purification, without the hassels of any service.

Dear sir/madam,
we had purchased a eurekaforbes robocleanz on 31st march 2010.
Since last 3 months the above machine is not working properly.First its charger pin had come-off.After many calls an executive asked us to bring it to service centre or else we had to pay Rs.250 as service charges. When i said I am not paying a single paisa as it is under warranty and it is not mentioned in the warranty terms, and if I HAVE TO PAY i will sue them in consumer redressal forum, he came and took the machine. The same day evening he brought back the charger and machine.On observation I could see that the charging pin was stuck using super glue.After he brought back the machine , it has become too slow and does not clean at all.It just moves without doing any work.
Is this the quality of products and the quality of service we get from Eureka forbes, so called very consumer friendly company.If my machine is not replaced immediatly I am approaching the consumer forum. I have 3 advocates at home and it is not a big issue to go consumer forum.
I am calling up the Mysore branch manager Mr.ManojChalke every day and I am getting a non committal and non serious reply every day.
Customer code is:[protected]
If my query is not solved I will be forced to take drastic steps
regards
anand

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Never buy any product of Eurekaforbes. They are the biggest cheater in terms of service which they are providing. All are making fool of public. I bought Ivorymodel water purifier of Eureka Forbes in the month of Jan. Following are the activities they are doing to do cheating with the public

1. After 3 days of bought the product one installation guy come to my home at that moment my wife was alone at home, after inspection of my kitchen he told all the thing is fine but due to good pressure of water one part need to be install at your tap and we also have cover for your water purifier. Any how he convince my wife and he took Rs. 150/-for small plastic part and cover….( Although good quality of fitting is provided by the company in the box, So I request you to all never trust the installation guy he want to make his money and pls. told him to install the machine what ever parts are provided by the company or else we will call your supervisor) and moreover that Damn guy planning to take the part which was provided by the company but my any how my wife managed to take it back from him.

2. Water purifier is working fine for 2 months but after 2 months my machine start indication of red light which is coming always we did all the things from the manual but nothing was happen. Even I have install the original fitting provided by the company but that red light is coming some time and at the end water is not coming. In this regard I have booked complaint at[protected] at around 8 am on 27/03/2010 that agent told me that on Monday your machine will be get repair he also gave me req no ([protected]). Monday past no one came…Tuesday no one…at last I have to bought Bisleri water can for Rs. 70 /-. At last I called damn sleeping people on Thursday same reply(we are sorry for inconvince our person will definite come to your home) No body come. At last that problem solved in the mid of April,10.

3. Again water purifier stops working on Jul 29, 10 and my complaint number was [protected]. Technician comes to my flat and open the same thrice and he changed the coil in the machine and said Now it will be Ok.

4. Now water is coming but some times the light is blinking together and we have to press the button so hard for water to come out and some times water did not come at all, In this regards I raised the complaint on 14th aug, 10 and my 4th complaint number is [protected]. Till now we are facing the problem.

Dear Consumer Complaint,
No one is listing us Infact I have written several review to the brand manager , Mr Siddhartha Singh on mouthshut.com and he promised to send the executive for this issue on 4th Aug, 10 but till now no one come and I also called at Vijay sales,
Borivali,
Eureka Forbes Borivali Number is[protected]Rohit)
[protected]Ganesh technican)
[protected]Borivali Eureka forbes Number)
Vijay sales[protected] Santi Lal(PRO for Eureka Forbes)
Vijay sales[protected] Borivali number

All of them cheated me including Mr Siddhatha Singh, He is the biggest lier, when I got problem in the month of April Mr. Rohit Promised to give new machine in future, while repairing the machine. Now I called him and he refusing me, that he don't said this words.

We are helpless after spending 6500 Rs VIJAY SALES BORIVALI AND EUREKA FORBES ARE CHEATER.

No one is listening us.

Pls. help us even we don’t know what type of water we are drinking, whether it is pure or not, Request you to kindly help us in terms of compensations and replace my faulty machine with new one.

Regards
Kapil

This is really upsetting and disappointing to talk about the services from Eureka Forbes water purifier in Mumbai, India.
Inspite of calling so many times to the customer support cell, nobody is bothered to send an appropriate service executive who knows about the product. Each time a new execuive is sent and when a new exec turns up a new fault is identified. There has been just a blame game
I'm really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime bcos their service is worst, pathetic beyond words.People are ver irresponsible from Eureka Forbes.

Sir/Madam,

With utter dejection and emrarresmant , I would like to intimate you that I had lodged a complaint to your service centre located at Serampore, Hooghly, West Bengal vide docket no 59089529 dated 13.08.2010 in respect of my Aquaguard Water Purifier, which was not functioning from last few weeks.

In this connection, it is to mention that my water purifier is under AMC with your Agency w.e.f. 17.05.2009 to 16.05.2011to the service centre at Serampore.

Since the complaint was lodged on 13.08.2010 to above mentioned service centre the official who had taken the complaint, told me that it would take 24 hours time to attend the complain by the technician to the residence of the complaint.

But it unfortunate to say that till today, 18.08.2010, nobody has bothered to attend my complaint during the periond from 14.08.2010 to 18.08.2010.

Hence it is very unusual on my part, that a genuine customer, who wants to have the service from your esteemed Agency at the time of distress, not getting the same due to neglegent action by some people of the agency.
I hope, your may kindly act upon the above issue, at the earliest so that genuine customet lile me and others may not loose hope on the service of your customer care cell.

Solicit an early and firm action in the said matter.

With thanks,

Sincerely yours,

Sukanta Bhattacharya,
Rishra Enclave, Flat No.5/J,
Block-3, 5th floor,
51.Dinen Bhattacharya Sarani,
PO: Morpukur, Rishra,
Distt. Hooghly,
Pni-712250
e-mail ID: eno.[protected]@gmail.com
b.[protected]@yahoo.com
dated 18.08.2010