[Resolved] Eureka Forbes / Aquaguard Sensa — PRODUCT NOT WORKING | |||
DEAR SIR / MADAM THIS IS ABHISHEK HERE AND I HAVE RECENTLY PURCHASED AQUA GUARD SENSA , WOULD LIKE TO LET YOU KNOW THAT THE PRODUCT IS NO AT ALL WORKING, WHILE SEARCHING FOR THE CUSTOMER CARE PHONE NO OVER THE NET , FOUND THAT MANY OTHER PEOPLE ARE NOT SATISFIED WITH YOUR SENSA PRODUCT,IF THIS IS THE REVIEW WHY ARE YOU PEOPLE STILL SELLING THIS PRODUCT AND CHEATING POOR CONSUMERS LIKE US. THIS IS NOT AT ALL EXPECTED FROM SUCH A LEADING BRAND .I HAVE CALLED CUSTOMER CARE SEVERAL TIMES, THEY SENT A SERVICE GUY AND HE HAS NO CLUE ABOUT THE PROBLEM, ONE PERSON SAYS CARBON LEAKAGE IS THE REASON FOR THE FOUL SMELLING WATER, THE OTHER SAYS I AM NOT AWARE "WILL PUT THIS TO MY SENIOR AND GET BACK TO YOU". BUT NOTHING HAPPENS, AM STILL WAITING FOR THE SENIOR?. DO U THINK 20K IS A SMALL AMOUNT , TO CHEAT US ?.YOUR SALES GUY COMES RUNNING BEHIND TO SELL THE PRODUCT,BUT WHEN CALLED FOR THE ISSUE HE SAYS ITS NOT HIS DEPARTMENT AND ANSWERS RUDELY. HE TALKS AS IF HE HAS GIVEN THE PRODUCT FREE OF COST AND DONE A FAVOUR TO ME. THIS IS NOT THE WAY THAT YOU PEOPLE CHEAT US , I HAVE BOUGHT YOUR PRODUCT SAY FOR LAST 4 TO 5 MONTHS BUT YOUR PRODUCT HAS NOT BEEN WORKING FOR EVEN A WEEK. WILL GO TO UR SHOWROOM IN CHENNAI AND THROW THE PRODUCT THERE, YOUR PEOPLE DO NOT RESPOND TO OUR CALLS, ARE WE FOOLS? WE DO NOT HAVE WORK? HOPE TO SEE A RESPONSE FROM YOUR END. ABHISHEK [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Eureka Forbes / Aquaguard Sensa — poor service
I had purchased product in Feb 2010 and it is under 2 year warranty. The warranty covers "Four service check ups every year during which Aquaguard is throughly checked and cleaned" as per Warranty card.Have been repeatedly calling and requesting service dept to carry out service which is now 2 months due. Have a complaint number but every time I call I am told that it will take 2 days to service call. Period. And we start again from same point every time................................and this is not first time. Earlier took Eureka Forbes 1 month to carry out installation and then 1 week to repair after tap leakage
This is true. I have bought an Aquaguard sensa myself and after using it for a 5 days it stopped working and after complaing a guy came after 5 days and told me that there aren't enough people who got trained in this product that is why it took so many days.then he told me that the fuse got burst and we need to replace the adapter which also contains a circuit board.also blaming the product for it's design of placing the fse on the board instead of keeping it on a more accessible area outside..which will take another 2 days I contacted the sales person who said wonderful things about the products and services but to my agony he refused any help suggesting it is the matter of service people and even attending my telephone is not his duty.Once the sale is over his duty is over. I insisted on a replacement of this faulty product which I had bought for my new house.The service people came with a new circuit board after few days, since i didn't want a repaired product for my new house after spending so much, I insisted on replacement.But they refused and blamed the sales people for selling the product in my part of the state where the TDS in water is high where they will have more maintenance call.And also said the company also do not interested in selling the product in my district and also most part of Gujarat etc. So I felt like some body who got it free in front of the technician.Then after repeatedly contacting the state head of service, Finally I got it replaced.I am not sure whether it is a new one or another serviced one from elsewhere.It is only 3 days now.So I don't know how long it will work again.
Any way I have been using the Eureka Forbes Product for almost 20 years now without much trouble in service and product quality.But this product I doubt and the service and sales people attitude has changed. Hope the company will notify that
Any way I have been using the Eureka Forbes Product for almost 20 years now without much trouble in service and product quality.But this product I doubt and the service and sales people attitude has changed. Hope the company will notify that
same problem but after 5 months i got filter problem till no one came for the service and water leakage nd no service satisfaction
madhu
hydrabad
[protected]
madhu
hydrabad
[protected]
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka Forbes/ Aqua guard Sensa — Bad service
We had purchased Aqua guard Sensa water purifier in the month Aug-08 for nearly Rs.20, 000/-within 3 months the machine has developed complaints and on registering the complaint with the local service office they have not turned in. We have register d complaint with their call center too.