Glen Complaints & Reviews

We purchased glass top stoves online, 3 stoves at a time. The material used for the stove is not up to the standards, The burners material used is not good, they shrink in a span of 2 years, where as we are also using a stoves of different make, they are running without any burner issues for past 30 years.
The Glen is expensive, good looking but the performance is very bad.
When we contacted the service person/customer, they are saying, to replace all the 4 burners of the stove, which is costing around Rs.3000. Mater of fact it is covered for 5 years, but with clauses.

Please suggest how to proceed for the complaining with consumer forum on this.
Thanks,
Srikanth Kamsali.

I had purchased Glen 1063 SQ Glass gas hob from Glen in October 2020. My Gas started giving low flame problem and sometimes the burner gets turned off automatically because of the same leading to dangerous condition of gas leakage. I had registered a complaint with Glen and the service person came and suggested changing the Burners of the hub, to which I agreed. Then the service guy demanded service charge. I politely said that my complaint...

My above said cooktop which I have purchased in November 2020. Is always becoming unserviceable due to short circuit in wiring. Company representative come and repair it and retun it which becoming unserviceable every 2 to 3 months. This is fifth time they have taken for repair. They simply want to pass warranty period. I want to replace it. This was purchased for Rs 16000/-. Now dealer is telling give rs 9000/- for replacement cost. Please direct Company to replace if it has manufacturing defect. It has manufacturing defect as it is been unserviceable for 5 times within 2 year. Please do the needful.

I have perchased a Glen 4 burner stove through Amazon. Support person called multiple times to get the schedule. On 18th October he was informed to come on 21st Oct for installation. Since then neither phone has come nor he visited. His name is Abdulrazzak Bandiwala.

I have purchased a cocktop from glen which reference I have mentioned above on title. I purchased the same on 20 Nov 20 vide invoice no 827 from tripti gas agency gwalior. Since then every after three months I have to call mechanic from glen for repair some times burner not burning properly or short circuit of ignition system. Now again I have complained about short circuit on 15 Oct 20 vide complain no SB/2022/10/MP/491458 service centre have responded that it will be attained 02 days. However no one have visited us till now. If stove is having general issues why it shouldn't be replaced. Kindly look into this matter as the cocktop is under warranty for 05 years. While selling it was promised that you needn't to have tension because it has warranty for 05 years I have original bill and invoice with me.

I am located at coimbatore in tamilnadu. I bought a Glen chimney last year and after one year and 2 months o[censored]sage the electronic board went off and I had replaced it, Since they had changed the service center and new person cam and he did not tell anything for more than three week the older service person call on me and said that they had the board ready so I change the board by paying 5700rs which is half the cost of the chimney...after a month o[censored]se the motor didn't work for which I contacted through the whatapp no and the service person came and said the chimney has a 4 inch pipe which should be 6 inch and that was the reason for the motor to fail...Here the autorised service center man has installed it and now the other service center (Which they have changed now) saying the motor cannot be replaced eventhough it has a 7year warrenty.

Three burners flame is very low and 1 burner is not operating

My installation job request no is SB/2022/9/MH/472208.
Since 12 pm today tour person is telling he is coming to visit and will reach around 2.30 pm. But till now he has not arrived. My whole day is wasted as i couldn't complete my pending outside works as your person didnt came and i had to wait for him.
All times he told that he will arrive in 15 mins and i called him 4 times since then but he didnt came. This is really poor and pathetic response from Glen.

Hi Sir/Madam,

Good Morning,

I am writing this email, after getting frustration with the service provided by Glen service, Chennai

Details :-
Glen Chimney - GL 6066MSAC (90) 1200 M3BF
Purchace date[protected]

within 6 months - We got issue in the Chimney - its Not Working (the 3 speed setting is NOT Working, so entire system were not working)

Registered...

Hi, We bought a Glen Chimney in Dec 2021 and got it installed by calling Glen customer care with reference job no: SB/2021/12/TN/295502.
Chimney Model - Glen ISPA 60 cm BL filterless Auto Clean Wall Mounted Chimney (Black 1050 CMH)

It stopped working from July 2022. And we reported to customer care via email on 14th July and following up from since. But nobody from service center visited yet. When asked for update they...

Sir, I bought a Chimney from Glen on 17.11.2019. It worked file. But during the month of May 2022, it got stopped. While informing the same to their service person, they told that the board is out and is to be replaced. Since the warranty is over, we have to pay for it. We paid and changed the board. After one week or so, again it stopped functioning. After our information the service person came and serviced the board two times and still it is not working. I gave complaint so many times still it is not working.

I am attaching herewith the image of the Chimney and the latest service

report for your ready reference.

Can you please help to get rid off

Dear Sir,

Greetings of the day …

I have bought this mixer grinder on 8th of august and 9th only it has stopped working having short circuit.
I have called the person from where i have bought it and told them that I guess i have received defective piece ..!
I want a replacement.
THEY SAID SORRY MAM WE DON’T HAVE REPLACEMENT POLICY
We ONLY REPAIR .!!

First of all you sold defective piece and then when the person finds it out the very next day that the product which is sold to her is damage YOU REFUSE TO REPLACE IT.

I will be highly obliged i[censored] look into the matter as early as possible.
I WANT A REPLACEMENT .!!!
WITHIN 48HRS THE PRODUCT HAD STOPPED WORKING

I have registered the complaint on 20/07/2022 regarding Glen table top hob and called customer care several times, but no visit and no resolution provided by Glen.

Not responding to any of my grievances raised through e mail of designated officials given by the company relating to warranty of the product

Your new service centre in chandannagar is totally worst. Why you recruit such type of people who are good in taking money from customers without service. We have booked for chimney services with motor service which cost Rs. 1270. They came after calling three or four times and done half of the work i. e cleaning the baffle filter and took Rs. 800 and told they will come after 2days and do the rest of the cleaning i. e motor. After two days they does not have any responsibility to come and do the rest of work. We as a customer of Glen chimney are calling again again when they will come. But they didn't came still now. So this the way of giving service to the customer from glen.

Hello respected sir/madam

I had a recent purchase from best price jalandhar store that’s for glen gas stove

For your kind intimation the gas stove was not working within one week, apparently my husband tried to resolve the issue by lighting it with an lighter, an incident by your stove would have taken precious life of family as there was fire explosion and my husband hand was burnt, your technician was a evidence as he seen the burnt hand.

Well next step I did was complaint to customer care, they sent an technician which he could not resolve the matter and starting saying manufacturing fault.

Further the complaint was ascalated to the head office where in I requested to either exchange or refund the product as I feel it unsafe for an domestic use after paying so much I have invited trouble to my house

So till today I have not got any resolution to my matter, wherein glen failed to provide better service

I purchased Glen chimney last march ie 2021...After one year the display board didn't work...when contacted the service they said the board to be replaced...but the time to replace it takes more than a month in coimbatore...So pls do no trust this brand because they doen't have capable service spares in coimbatore...by the way the board quality itself is not good when it went off after a year...It is my experience it is up to you to go for this brand.

I want to state that some dust had entered inside the chimney and as soon as I called helpline, they sent 2 engineers who took ₹ 500 from me after cleaning the chimney. Is it proper way or loot, ₹ 500 has to be paid for the cleaning process only..

I have purchased 3 Burner Free Standing Glass Hob Forged Brass Burner with Flame Failure Device Auto Ignition (1073 FSFBBWFFDAI) in the month of April 2022. The burners are not working properly. Further one burner do not work at all. I have been complaining since last one & half month to Glen Appliances Pvt. Ltd. However, no action has been taken till date. i feel aggrieved as it is the responsibility of the company to provide service at the earliest or return defective product.

It very bad experience from Glen customer care and local dealership when ever call to this people's will they will keep postponed .we have keep waiting for them like they are visiting they before day but not come again really sorry say it's worse services from Glen
I suggest that not go for Glen knob 4 bunner