| Address: | Panchkula, Haryana |
This is to inform all the top shots for Exide batteries regarding the WORST customer service given by Exide dealer for Kalka.
I have purchased a new battery from Bogra sales,Old Kalka bus stand,Kalka aprx 8-9 months back.
From the first month of its purchase the said battery started giving trouble as it was not charging enough to produce desired electricity output in case of power cut.
After repeatedly complains about the battery backup from past 8 months there is no support given by the dealer from where the inverter battery was purchased.
The Backup is not at all as per the capacity of the battery which was purchased.
I have done several follow-ups and every time we get one or other excuse.
One of the common excuse given by dealer is that all the customers who owns Exide batteries are facing backup issues in this area because of regular power cuts which is really not true because in winters we do not have power cuts and the backup is still worst.
Never ever the dealer recommended for any service check by Exide engineer to figure out the exact problem.
Why not the Company like Exide care for the credibility of the company by giving dealer ship to people who do not have the sense to retain the customers.
However, just to inform you that in winter there were no power cuts and still the battery backup was only for 30-45 mints with two 20 watts CFL and now we can add one fan as well because of which the backup has also gone more worst and the original capacity for the battery is 1500 watts.
As per the original conversation while buying the battery the backup should be for 6 hrs continuous with 1 fan and 1 CFL for 20 Watts.
Because of this bad experience I have suggested my relatives/friends to go for Amron batteries instead of Exide in the past few months.
So, please check and revert before the issue will be escalated to
President,
Haryana State Consumer Disputes Redressal Commission,
Kothi No. 548, Sector 8B, Chandigarh - 160 018.
[protected]@sify.com
[protected]@consumergrievance.com
The Battery details are.
Date of purchase- 8-9 Months old
Dealer name-Bogra sales, Old kalka bus stand,kalka,distt-panchkula,Haryana
Serial number- 7B93A981511
Model number-IN-1500 plus
Gagan Sharma
Cell number’s
[protected]
[protected]
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