Exide Batteries / Max — Delay in replacement of Battery under warranty period

I have purchased a new Herohonda splendor+(AP04 M 5273) in September.I've been facing problems since my purchase.The back wheel was not in a good condition(manufacturing defect).We were given a letter by Herohonda company for exchange of a new wheel from Dunlop tyres.I went and got that exchanged.
Then, i noticed that my battery(manufacturer : Exide) was not in a good condition.As we have a one year warranty for that, we were again given a letter for replacement of a new battery.But there has been utter worst response from this Exide service showroom.Even though the battery was not in a good condition, they checked it for 2 days and returned the same old battery saying that it had no problem.Again, Herohonda showroom checked it for a week and confirmed that battery was not in a good condition and returned our bike alongwith a letter.Again, we have taken that letter to that exide showroom.But still that fellows are NOT responding properly.

Exide house,
I Prabhjit singh from amar Industries, G.T.Road, Amritsar.we have purchased some
batteries your S.f. distibutors jeckson lubricants, Goal Bagh.One of them dont get replacement from
last six months.I have contact to your head office in Amritsar through phone no.[protected].mr. Atul
received the call and talk with me very rudely.unhuman behaved.we dont expect this kind of behaviour
from your employees. Kindly see the matter and take strickly action.
kindly do my favour and give me the answer of this complaint through me E-mail or Phone.[protected].
Thanking You.

I had purchased an eExide (Max) battery for my inverter on 17-05-08. The battery is not working properly since last two months. I bought the battery from New Delhi Motor House, Ajit Arcade, Kailash Colony, New Delhi who is an authorized dealer of Exide. The warranty for this battery is one year. I have requested the dealer several times to get the battery repaired or replaced before the warranty gets expired. However nothing has been done so far. Kindly help...

Dear Priya,

First of all for your kind information New Delhi Motor House at Ajit Arcade is NOT AT ALL AN AUTHORISED DEALER FOR EXIDE BATTERIES. The Only Authorised Dealer in that market is M/s. POPULAR MOTOR AGENCIES.

As about your complaint you can contact Exide directly at 41709967 and tell about your complaint. Though whatever you are telling is a regular practice at this outlet of New Delhi Motor House.

Consumers please beware and dont get trapped just because you are getting the battery slightly cheaper from him. Buy from Authorised Dealer Popular Motor Agencies

Popular Motor is as bad

They are all the same. I purchased an Exide battery from the authorised dealer Popular Motor Agencies in the same market for my Scorpio last year. The batter has gone dead within the warranty period. I have been chasing for it to be examined and corrected, and am repeatedly given promises of the time by which someone will come, and nobody appears. Having wasted my working day for the service guy, I have now been told that the agency has service person, but no conveyance, so I should go to them or should complain to Exide. Do I carry my scorpio to their shop? Why promise prompt service from their own outlet at the time of making a sale, when on the day I need the service they act like this?

Anshu