[Resolved] Exide Car Battery — battery malfunctioning under warranty period | |||
i purchased a exide car battery from a local dealer in chennai.from the day one it has been giving me problem it would go dead once we stoop and restart the car.several times we contacted the dealer everytime he would test the battery showing the levels are above 12 and battery is good.but the fault was because of the cell inside the battery,it seems and it would not be detected by testing.now the dealer ask me to give new battery taking the old one for 200 rupees.it is still under warrenty period.dealers say 3years warrenty that case every time we went they were doddging and postponing the time.pls give us a solution, Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Exide — malfunctioning
have bought one battery model mhq700 no. 4ko 312389 on 17/12/10 with 18 months warranty...but the battery sterted giving problem after few months...& i was not able to make out the exact problem...i spent almost 15k to get my heaters / & all the electronic equipments changed .. but without result...finally got to knoe that one of the cell of exide battery was damage...& due to which i was was getting the problem in my car...I had visited the local distributor of Exide batteries in Rajasthan,,,,but in place of giving thjereplacement..he had asked me to keep the batteryb at his shop...which will be get checked & the report will come from the company that whether the battery is faulty or not....he bkuntly refused to replace the battery in one go... & for that he asked me to give me the local arrangement from his side for which he will be charging Rs-50/day & afterwards gor agreed tp Rs-40/day,,,,,& insure me to get the report eithin 07-10 days....
The same procedure was confirmed from the company executive & was told the same procedure...
My question to the company & people reading this complaint...DID COMPANY GAVE YOU THE BATTERY WITHOUT CHARGING ANYTHING TILL THE LAST DAY OF WARRANTY??? IS THIS THE NORMAL PROCEDURE OR THE MUTUAL UNDERSTANDING BETWEEN THE CO. MANAGER & THE DISTGRIBUTOR TO CHARGE RS-50 or 40 PER DATY FROM THE CUSTOMER ON DAILY BASIS ???? WHY WAS NOT THE BATTERY WAS REPLACED IN ONE-GO ADFTER HAVING CHECKED OR CONFIRMED BY THE LOCAL DISTRIBUTOR....??? WHO IS GETTING BENEFITTED OUT OF THIS AND WHO IS GETTING TROUBLED & MADE PAID FOR NO FAULT AGAIN & AGAIN???
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Exide House, 59E Chowringhee Road, Kolkata, West Bengal, India - 700020
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Exide car battery — one cell problem
i have purchase exide car battery may one cell is manifacturi problem hai please you have a change the battery.ok.reply me.