[Resolved]  Ezone / Onkyo Ht-S3100 — ezone & Onkyo selling outdated models in India and using the Indian market as a dumping ground for global surplus.

Address:

Bangalore, Karnataka

Hi,

I purchased an Onkyo HT-S3100 from ezone Jayanagar (Bangalore) on 31/07/2010. I went into the store with zero knowledge about Home Theatre Systems. So, I was completely relying on the advice of their sales representatives. However, I did have my requirements clear:

1) It should completely support all Audio Formats playable by my PS3 (Playstation 3)
2) It should be in the range of around 35 k.
3) It should not be very loud as my living room is medium sized.
4) It should ideally support multi-HDMI in.

Keeping my requirements in mind I should have been suggested to go for the Onkyo HT-S3300 but was suggested to go for the HT-S3100 instead. I believe this was because of the following reasons:

1) The HT-S3100 is a dying model and ezone/Onkyo want to clear this product in the indian market. This model is not sold in the global markets any more.
2) ezone does not sell HT-S3300, which I believe is because it will hamper the sales of HT-S3100 (Product Cannibalization)

When I enquired about the difference between HDMI Input and Optical/Coaxial Input I was told that there is no difference and HDMI only carries the added advantage of supporting Video. This obviously was a gross misinformation because Optical Input does not support half the formats played out of my PS3. Now I have invested INR 19000.00 which does not support half of my requirements and feel I have been cheated and taken for a ride. I have already installed the system and discarded the box since the compatibility issues were not known to me right away but only after I started facing issues with no sound and then researching the internet.

I have also sent a number of emails to this id :[protected]@ezoneindia.com but have not received any response from them. I went in to the store and spoke to the guys personally and they are unwilling to refund my money as I have discarded the box.

I have been completely taken for a ride because of the unethical business practices of ezone and Onkyo.

Regards,
Indrajit