[Resolved]  Ezone — Customer Service Awful

Address:

Mumbai Suburban, Maharashtra

See complaint below:

To Whom it may concern:

I would like to lodge an official complaint with my experiences with EZone in Powai.

A quick brief of the issue.

Two weeks ago a purchase order for a Samsung Plasma TV was made at Ezone Powai with a delivery time of 10 days.

On day 10, no call was returned to me. I spent the next 2 hours chasing the store (1 hour just to have someone pick up the phone!) in order to find out if a delivery was going to be made today or not. Eventually after a great deal of stress, as I even had to go to the store just to get such a simple query resolved, I was told an additional four days would be required. The shop wasn’t even courteous enough to update me on the delay.

Four days later. No updates, no calls. I spent the better part of 2 hours in the morning trying to get hold of someone either at the store, or directly no the store manager’s number. Unfortunately no success. So at this stage I will be cancelling the order and promising myself, no matter what the promise on the surface, I for one will never buy another item from eZone again.

I think it is such a shame that your manager and the complete store has no knowledge of customer relations. On a personal note, it is a greater shame that eZone occupies such a local location when other companies with better customer care could cater to the needs of Hiranandani Gardens residents.

I’ll be posting my complaint on a number of forums and will attempt to highlight my story to the local society communications in greater detail.

Should you wish you to contact me, you may do so by mail or call me on ****.

Nelesh Shah