Ezone — Cheap quality products and horrible support. They don't even look into the issue with in the warranty period

Address:

North 24 Parganas, West Bengal

Dear Sir,
I bought a sofa set and a Dining table from eZone Manisqare, Kolkata. When they sold me, they said that they provide life time service for the product.

When the sofaset started deforming and the dinig set started rusting (with in warrenty), I called them for the service . I got a response that somebody will visit my home and get those fixed. When I asked for the complaint number they never gave the complaint number.

I followed up for alomost 5 to 6 times and never get a response from them.

I raised a complaint in this site on 30th Oct and after that I got a response from Priya on 1st Nov (Future group employee), asking for the details. I sent the details on Nov 3rd with all the scanned copy, but still not received any response.

I can see the similar trend again from Future Group. I think I was cheated by Future Group and they are selling extremely low quality products and false committment. Request your help on this.


Attaching the mail communication below with Priya (Future Group)
[protected][protected][protected][protected][protected]




Hi,

So far I have not heard anything from your side. Let me know on this issue.





Biraja






From: Biraja P <[protected]@yahoo.com>
To: "[protected]@futuregroup.in" <[protected]@futuregroup.in>
Sent: Thursday, November 3, 2011 1:32 PM
Subject: Consumer Complaint - Reference Id - 845




Priya,

As per the reference Id - 845 and your requests I am sending the details.

It is really unfortunate to receive the service I get from the store. I have visited them many times for this issue and they did not even bother to send anybody or even gave me the complaint number even if I asked them many times.



Receipt Number - [protected]

Store Details - eZone, Manisqare, Kolkata

Contact Details - [protected]

Reference Id - 845







Regards

Biraja

[protected][protected][protected][protected][protected][protected]-------

Response to your complaint










Future Group Care Nov 1, 2011
Dear customer,

Hi, I am Priya from Future Group and would like to apologize for the inconvenience caused to you. Request you to write to [protected]@futuregroup.in with the invoice number, store details, your contact details and reference id 845. Once I receive your mail we will look into this issue and get back to you with a way forward.

Regards,
Priya
Future Group Care