[Resolved] Fast Track Call Taxi — Quality of service | |||
I booked through online the call taxi from Fast Track on 13th June to travel from madipakkam to chennai central for the next day travel (15th june, tuesday, 10:00 am) and next day morning around by 8 am i called and confirmed the booking and asked for the driver's number. The person told the will call before 15 or 30 mts and i no need to worry about that. I didn't receive any call till 09.30 am and i called and the person the car is coming from guindy and will reach the spot within 20 mts. and i rec'd the call at 09.45 am and the person told that the car alloted for us is now at medavakkam and will reach within 25 mts. train is at 11.40, and i asked my family to take an auto. after a long struggle they central but couldn't catch the train, in the mean i called the fast track and the cancelled the car. after my family missed the train, my wife called the fast track to scold them and they replied that we cancelled the car only after the car has reached the spot. .................... we lost time, we lost the commitment and we lost the money and we lost much more.... fast track is not a fast track......... and fast track is a slow track.............. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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FAST TRACK call taxi is now becoming WORST in their service. I had almost last 4 VeRY BAD experience with this FAST TRACK taxi. Hope the management will take needy actions...
2 of the events happened for me was while our family had to reach to station to catch the train. yesterday I called tambaram booking office for cab from Sembakkam to Tambaram Rly station drop, got my booking number from one of the lady executive of Fast track office, tambaram. I called around 3.30pm for a cab around 8 pm. I also stated, I need to catch train.
i called them around 7.30pm to confirm the cab numbr, phone number. a male executive attended the call and said, they will send details by 7.45pm. it was 7.55pm, i got no details, i called them again. then anothr male executive attended my call and said will send details in next 5 mins.
Later, when I called at 8.10pm, they made me waiting in call and at last said, they dont have vehicle around my area. I asked, why could you not inform my atleast by 7.45pm, so that i could go for alternate arrangemnts, they simply said, they didn't find any vehicle around the area. then i asked, you gave me booking numbr and said th and hang up the call.
FAST Track dont have proper complaining cell numbers for customers and their executives are doing their worst services...
its really a painful part for our family before commencing for a travel and had to have mental stress of searching for autos and to reach station on time to catch the train...
Better think twice before going for th taxi... Management beware of things happening around...
kailash