Fast Track Call Taxi — Not provided Taxi on time and no proper response

Address:

Chennai, Tamil Nadu

I booked the Fast Track call taxi on 14.04.2013 (3.30 P.M) for my sister engagement and I informed to customer service center that i need the taxi on time (by 5.30 P.M). Since its important to reach the engagement on time. I was awaiting for the call from taxi driver from 5.15 P.M onwards, but no response. So I called to the customer service center and they provided me taxi driver number.

When I tried to contact him, he stated that he is in MGM Theme park and he is not a right driver. Then again I called them and informed them, that they provided a wrong driver number.

By 5.45 P.M, a guy from the Fast track called me and informed that taxi availability is not there, so it takes time to provide the taxi. i have conveyed him the importance of being on time and it’s important that I should reach on time. Since it’s my Sister engagement and she is with me and the engagement timing on 6.30 PM.

When it was 6.00 PM, it was my 6th call to customer service center and still they haven't provided me the proper information. So I took an auto and reached my destination.

By 6.20 PM, a guy from Fast track called me and gave the Taxi driver information. I got really frustrated and scold him and disconnect my call.
Due to this, my parents and my sister really got depressed and tension made the situation so worst.

This incident should be taken into serious consideration before booking the fast track.