[Resolved]  Fast Track Call Taxi — very poor service

Address:

Chennai, Tamil Nadu

I am sharing my very bad experience with Fast Track call taxi,Chennai.

We booked Innova on 1st June 2012 at 8 am for our to and fro trip from Pallavaram to Nanganallur at 5 PM for my son's engagement.We are 7 people including 2 children.Our booking no is 5162 and customer representative confirmed the trip.At 4 pm, we received a message about driver contact details.At 4.45 PM driver called us and informed that he received two trip instructions one to Mambalam and other is to Nanganallur (for us) and he is attending Mambalam trip.Immediately we contacted customer care and they gave another driver's (Driver Name: Ganesan) number.We contacted him and he informed that he is already attending trip to airport.We then contacted customer care and informed our situation.The representative promised that he will look into the situation.But they are neither arranged an alternative taxi nor kind enough to call us and inform.
This is second time I am facing this mis communication problem with fast track.I could not reach the destination on time and faced lot of hurdles reaching there.I would like to alert people who is planning to book Fast Track taxi.
I have two questions for the authorities of Fast Track call taxi.
1. If they are not able to arrange trip,why didn't they inform us before time so that we could have find an alternative?
2.Fast Track is boasting about having highest number of cabs in chennai.They are not kind enough to arrange alternate cab after we explained our situation?