[Resolved] Fastrack Communications Pvt Ltd / Lemon Iq 707 — Poor Service

naveen2508

from Kolkata, West Bengal

Address:

West Bengal

Dear Sir,

I had purchased Lemon IQ 707 from a renouned shop in Kolkata. They confirmed that Lemon has a Service Centre. Its true they have but service quality is very poor.

I have purchased the handset on 4th May 2010. The charger stopped working from 6th June 2010. Post which I started using the data cable for charging the mobile. The data cable also stopped working from 22nd June 2010. I had been to the service centre on 21st June 2010, they said it needs to be replaced and it will take a weeks time. I have submitted my charger to Bilennium sales and Service on 21t June 2010. Job sheet no LASPWB004R277 IMEI No. [protected]. But it is yet to be addressed. I asked one of my friend to call the service centre saying that he wants to purchase a Lemon charger mentioning the model no. They confirmed that they have it. I called them up after an hour or so to confirm about my charger replacement. They said it will take a weeks time.

Its really disgusting. Further if you purchase a mobile and the TAT is 15 days to a month, does it make sense to buy such a brand product.

I had writted a mail to the company a month back but they didnt even bother to revert on the same till date.

Please take care for the same,

Naveen Sonthalia
Kolkata

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Aug 13, 2020

Complaint marked as Resolved

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Comments

heart breaker

from Mumbai, Maharashtra

I have purchased the handset on 18.4.20110 ambala cantt. model lemon 411 IMIE No [protected]. THE SAID MOBILE WAS GIVEN TO AMBALA SERVICE CENTRE ON !.8.2010, but after CHASING THE SAME HAS NOT BEEN REPAIRED/RECEIVED BY THE SERVICE CENTRE FROM YOUR OFFICE. BUT I AM SORRY TO SAY THE SERVICE OF YOUR ESTEEMED MOBILE IS VERY POOR, . PLEASE TAKE NECESSARY ACTION, IF IT IS NOT REPAIRABLE THE SAME MAY BE REPLACED WITH NEW ONE, SO THAT THE CUSTOMER MAY NOT SUFFER FOR SUCH A LONG TIME, THE SERVICE CENTRE AUSSRED THAT THE SAME WILL BE REPAIRED/REPLACED WITHIN WEEKS TIME. THE . Job sheet no. Z17301355 .

Its really disgusting, does it make sense to buy such a brand product.

I had writted a mail to the company a month back but they didnt even bother to revert on the same till date.

Please take care for the same,
Harvinder singh ([protected])

c.t.george

from Bengaluru, Karnataka

Lemon's mobile Iq 707 is having manufacturing defects...Two months back I purchased 2 Lemon IQ 707 mobiles. One for me and other for my friend. Last week I noticed one problem in the display screen of the mobile. It's display is getting white slowly from all sides. When I called my friend he said his set also having the same problem. And when we asked this complaint at the shop from where we purchased these sets they said thery are getting more complaints on this set. One batch fresh, sealed packets also having these problem and they are sending it back to Distributor.

Now, even after one month time, I am calling them for getting the set to be replaced. But they are not willing to replace.. So pls careful when you decide to buy a Lemon brand mobile...Service is very poor..

Dharmendra saini

from Mumbai, Maharashtra

my mobile iq707 is display problem and i have go the service centre, but he is not work my mobile and over limit months is two month i want this company you have recive my mobile to early.