[Resolved]  Fastrack Communications Pvt Ltd (Lemon Mobiles) — Company not replace defective handset within warranty

Address:

Dehradun, Uttarakhand

I have purchased Lemon mobile model number iQ707 on April 18th 2010 from Matta Mobile World in Chakrata Road, Dehradun. My purchase invoice no. is 419 my handset’s IMEI No’s are [protected] & [protected]. After a few weeks it has many problems. After sometime my mobile got switched off automatically and after 4-5 seconds it got switched ON. It has a warranty (warranty card no. PN[protected]) for one year. I have got the same problem more than 16 to 17 times within last 10 months. On 25-11-10 I have given my mobile for repair to Authorized Service Centre(ASC) of Lemon mobile at Dehradun i.e. Ujjawal Telecom & they said me there was a software issue in my handset and they upgrade it and now my handset will not face any problem (Job Sheet No.: LASPUPW042R830 dated[protected]. But My handset again facing auto shut down & auto ON problem on Saturday[protected] and also its Phonebook icon was become distorted, it seems a dotted strip instead of the original phonebook icon. When i saw it then again it automatically shut OFF & within 2-3 Seconds auto re-started then the icon appear as its original i.e. the problem of dotted strip disapear. I contacted with sanjay.[protected]@lemonmobiles.com regarding this issue and I also contacted the ASC (Ujjawal Telecom, Dehradun) & told this problem to Mr. Roshan (Head of ASC, Mobile no. [protected]), as he said I handed over my handset once again at Service Centre on[protected]. ASC personnel could not able to resolve my problem that’s why it again arises. I have asked them to replace the product, since it has the warranty. They have not accepted it, and they said that they will service the mobile. Even after the service, I got the same problem. Then they send my mobile to Lemon mobiles head office at NOIDA, there Mr Ramvir singh (Mobile no. [protected] & [protected]) told me they will re-place my set with new one but after 20 days they send my handset back to Ujjawal Telecom,Dehradun. When I go there to collect my phone I found that was my old phone. When I asked to ASC personnel then they said there was a problem in my set’s PCB & at Noida centre this problem has been resolved and returned my phone to me(Job Sheet No.: 424 dated[protected].
But now again on[protected] I faced the same problem of auto shut ON/OFF and distorted phonebook icon. I am asking them daily regarding this issue, but there was no proper response from them. I want them to replace my mobile with the similar mobile or refund my money.

Website of opposite party: www.lemonmobiles.com
Address of opposite party:
Fastrack Communications Pvt Ltd (Lemon Mobiles),
B-123, Sector-2,
Noida,
U.P. (India)-201305.
Ph.:[protected]
Fax:[protected]
Email: [protected]@lemonmobiles.com

Thanks n regards,

Subhash Gautam,
Scientist, DRDO,
Min. of Defence,
Govt. of India.
Ph.: [protected], [protected],[protected].