Fastrack — strap pin missing | |||
The fastrack watch Model No. NA2404SL03 was brought from SGS Marketing, Shop No. 5, Royal Arcade, B. Baruah Road, Guwahati 781007 and immediately after 4/5 days it has been noticed that the strap pin is missing. On contacted the showroom, I was told to go to service centre and accordingly I contacted service when i was told that strap pin is not available and will take sometime. Accordingly, i gave the watch to the showroom on 24/7/13 though they refused to take initially, and till now the watch has not been delivered even after 15 days. I contacted again today and I was told that we will let you know. This is an absolutely new watch with full warranty and guarantee. I would request you to please take the matter and arrange to eight get my watch repaired or replaced immediately. Sashi Kumar Nair 7/8/2013 Was this information helpful? | |||
 2 Comments | |||
Comments
Dear sashikumar nair,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve