[Resolved] Fastrack — watch not working & poor response from service centre | |||
hi, i brought a fastrack watch Model- FastrackEssentials Nb6013Sm01-C943 Silver/Black Analog Watch on 9 Jun 2012 from Ibex at sahakar nagar, pune, which is not working properly, i gave the watch for repair "twice" and still i dint get my watch back.. no response to calls made by agent as well as owner of shop... i m frustrated...i had waited for more than 5 month for a small problem...n still dint get it back... i am requesting to reissue me fresh model for the same.... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Dear Deepali B,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
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Fastrack Watch — manfacturing deffect
We had bought fasttrack watch model no 30111TL from there autorised dealer M/S Golden Times, 4 Red Cross Market , G.T. road Jalandhar City-1 against retail invoice 4169 dated 11 mar 2009, we have faced problem last month. due to manfacturing fault the dial ring had open laid down suddnely i have seen it and picked. i had visited the above said dealer they said i will repaired the same but i had told them i had purchased branded watch(Fast Track) in Rs. 3000. from company autorised dealer not in local market so i want to replaced it.So it is request to you kindly replaced or refund my money.