[Resolved]  Fiat India — Complaint regarding Palio car no HR 26 AS 4796

Address:

Gurgaon, Haryana

I have sent my Palio car for servicing at Dhingra Motors, Gurgaon(authorised Centre) on 31st January. Next day I was informed that the estimate expenses for my car is around Rs. 21000/- to Rs. 25000/- for which I gave my consent. They also promised me to delivery of my car on 1st Feb. Till next day afternoon i.e 2nd Feb I did not receive any communication from their workshop, therefore, I asked my son to go to your workshop and see the progress of my car. When my son visited workshop he found that the bumper of my car was badly damaged from left side. I informed the this to Mr. Varjesh, GM, Dhingra Motors.
Mr. Varjesh promised me that he will enquire about this and will inform me. I got no response from his side also.

On 4th I got a telephone call and was informed that my car is ready and bill amount is Rs 29500/- approx. Next day i.e. 5th February, I, along with my son went to your workshop to take the delivery of my car. Firstly, I had to wait for about half an hour then the supervisor told me to pay the bill amount. After making payment I was given an unsigned bill and asked to sign the gate pass on the billing counter itself for which I refused. Any how I got the delivery of my car and then the supervisor informed me that there is a balance work of Rs. 25000/- pending.

I am shocked by the behavior of the supervisor and billing personnel, but having no option I took my car and again spoke to Mr. Varjesh on 6th morning and informed you about the incident. He told me that he will look into the matter and revert back to me but he did not.

Since then I was writing to Tata Motors, Fiat, and Dhingra Motors but nobody is interested in repairing my car. Dhingra Motors has offered me some discount for remaining work but I am shocked with the behavior of Tata Motors and Fiat that they are least interested to listen the problem and I have already paid Rs. 29388/- against the estimate of Rs. 25000/-.

I therefore, request you to take up the matter with TATA MOTORS and FIAT to repair my car immediately.