Fiat Linea Car — Unneccessary delay in delivery and cheating

We had booked for a fiat linea Emotion pack model with full payment on spot on July 1st 2009 at R F Motors centre at Pathadipalam Edappally, with the assurance that the car will be delivered to us in 2 weeks time.As my husband is working in an offshore oil drilling field he could approach the showroom for the new car only after 35 days of booking. But we got the reply that the car has not reached the showroom yet. We had already disposed our old vehicle when my husband left for duty . We had told all these beforehand to the sales executive and manager and had stressed on the need of the new car on his coming back. They had given us full assurance regarding the same at the time of booking.
The Sales executive Mr Sajith (who assisted us) and The products manager Mr Rakesh, when being enquired repeatedly, were not giving us a clear idea of what was happening . They behaved quite oddly which made us sure that they were bluffing.According to them the car we booked on July 1st started its running down in a truck towards this side only by 28th of July.We doubt and are almost sure that they had sold that car that had come for us to another customer after 2 weeks and booked a fresh one in the name of the other guy and we are waiting for that car which was intended for him. Now we are left vehicle less for almost 2 weeks with very important functions coming in the family where a car is a great necessity. We wanted to contact a senoir person and tell our difficulties, but no body in the staff offered a helping hand to contact the management. We are having our first contact with R F Motors people and are scared about the after sales service now.We were quite happy with our previous car, a Hyundai were we got good treatment from all there.
I dont know what we experienced is a common thing among car dealers. But we felt cheated and let down and actually has now left us in a confusion and apprehension. We expected a Gentle men like treatment from a wellknown company, but this treatment from some of its staff tarnished its imageand we might feel like keeping back from reccomending the group to our friends and colleagues. We have not yet received the car though we were informed that it has arrived in the showroom.This is our plight .