[Resolved]  First Flight Courier — Showing Wrong Destination & unable to deliver on time

Flight Flight(FF) in renowned & best courier service in India. Believing on same line I dropped a Courier to my native place as Raksha Bandhan Gift through FF." First Flight (FF)" staff assured me that anyhow it will be delivered to Destination @ 16-Aug-2008 (due to 15-Aug-2008 holiday) BUT I have yet not received any confirmation from FF as well as from family.

This is seriously frustrating experience. FF didn't give value to "Emotions & Feelings" attached with couriered gift.

History of communication with FF as goes:

1st Mail Sent @ 10:00 AM 16-Aug-2008
================================
Hi,

I was checking my Courier detail online and found that the Destination is WRONG i.e Aligarh.

This courier is supposed to be delivered to "Mr. XXXXXX, Lucknow, Uttar Pradesh". It is a Raksha Bandhan Gift & if doesn't deliver on time what should be significance.

It is at ALL UNACCEPTABLE from "First Flight".


Consignment Numbers:
Consignment Number Booking Date Origin Destination Status Receiver Delivery Status
Time/Reason Date
B[protected]Aug-2008 mumbai aligarh In Transit[Contact] -- --

Date Serving Location Status
13-Aug-2008 Mumbai Despatched From Origin
13-Aug-2008 North Transhipment Arrived At Hub.


Since morning I am trying to Call on customer care center #[protected]/28301688/28321258/[protected]. It is keep on BUSY.

Thanks,
Avanish Panchal
[protected]/Mumbai

Reply recieved from "First Flight" @ 1:00 pm 16-aUG-2008
=================================================
from boycsd <[protected]@firstflight.net> hide details Aug 16 (23 hours ago)
reply-to boycsd <[protected]@firstflight.net>
to Avanish Panchal
date Aug 16, 2008 1:02 PM
subject Re: B17332712 [Showing wrong Destination]

Dear Sir

Thank you for writing to Firstflight. In receipt of your below mail we will check and revert u shortly


SARA
FOr
Neetu Kotian
Customer Service Exe

Follow up mail sent @ Aug 16, 2008 4:24 PM
=====================================
from Avanish Panchal
to boycsd <[protected]@firstflight.net>
date Aug 16, 2008 4:24 PM
subject Re: B17332712 [Showing wrong Destination]
mailed-by gmail.com

Any updates on this??

Follow up mail sent @ 11:00 PM 16-Aug-2008
=====================================

Hi,

Thanks for your last reply (after 3 hours). It has been more than hours BUT I have yet not received any updates on my attached mail.

Apparently an unprofessional & unexpected reponse by "First Flight".

I have completely lost my (& my nears/dear too) faith in "First Flight". Probably this would be my last instance o[censored]sing "First Flight" courier services.

Thanks for your efforts and cooperation.

Avanish Panchal
[protected]/Mumbai