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First Flight Couriers

[Resolved]  First Flight Courier Service — Non Delivery of PAN card and irresponsible customer care

Address:Bangalore, Karnataka

I applied for a PAN card and it was dispatched via first flight courier via Consignment Number : ZB4181618 .
As per the status on the first flight website it was mentioned as dispatched and same was told by their customer care. But actually they did not deliver, infact their delivery guy whose name was found to be Manjunath V signed the Proof of Order himself and wrote my number on it.
Their customer care doesnt take calls anymore and I am in a dilemma.
It is rather shameful that despite of so many complaints no one is responding and how can Govt of India rely on such fake courier agencies.
If my complaints doesn't get resolved I shall be forced to take the case to the consumer court.

Surbhi Pandey
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

I have been trying their numbers of Mumbai and Bangalore and all are busy. I don't understand their this behavior and this is the height of irresponsibility. They just reply you once over mail and once over call and after that they don't care at all.
Reply
Dear Sir,

As per the response received from courier, the PAN card has been deliverd to you on September 24, 2010.

In case of any issues, kindly writet to us at [protected]@nsdl.co.in.

Regards,
CRM Team
NSDL
Reply

First Flight Courier Service — Customer care

This is the worst Courier service I have ever experienced!!!

None of the customer care contacts are working for the Pune offices .All the phones are either switched off or is in not reachable state.

I have tried all the numbers available on the internet.But all in vain .

They frustrate customers to the core .

Finally n must say fortunately, I reached to the main office number and while I was giving my feedback those duffers kept transferring my call here and there n then finally disconnected my call .

Please don't avail any service from this Courier .

They are irritating and disgusting !!!


Thanks ,
Sucharita Paul .
Reply

Proof of delivery - requested

BOOKING NO F[protected], BOOKED FROM MANGALORE PANCHAKSHARI ENTERPRISES ON 27.12.2014. ADDRESSED TO XERION RETAIL PVT. LTD.GURGAON. HARYANA
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    First Flight Couriers Phone
    +91 52 2394 4444 [Lucknow]
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    D 58/12, A-7, TVS Building, Sigra, Varanasi, Uttar Pradesh, India - 221010
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