[Resolved]  Flipkart — FAULTY PRODUCT AND FALSE COMPLIANCE TO POLICIES

Address:Thane, Maharashtra

Ordered This product from flipkart for diwali, delivered after 8 business days

through ARAMEX courier,

Inquired the reason for delay (courier guy replied that "Sir we have thousands

of such pacakages of Flipkart at our VASHI Branch, But we deliver only when

flipkart forces us to do saying that it is urgent, And your package was at OUR

OFFICE FOR 4 DAYS until flipkart forced us saying it is URGENT." )

I complained regarding late delivery, they replied "Sir we are sorry for the

late delivery, we have been receiveing many complaints regarding the ARAMEX

courier. It is not only with you." (If THEY KNOW THE COURIER IS FAULTY, THEN

WHY DID THEY SHIPPED IT THROUGH THAT COURIER.)

After i opened the package found that FREE 4GB card was not present and

moreover that Camera was not working.

When i requested the replacement , he told that as per procedure you have to

call our TECHNICAL SUPPORT TEAM for troubleshooting, ( IF PRODUCT IS NOT

WORKING THEN WHY CANT THEY DIRECTLY REPLACE IT). "Sir , as per our policies of

flipkart, you have to first check for troubleshooting and if it doesnt work,

then we will arrange a pick up and check it in our office and still it doesnt

work then we will ensure a replacement."

When i posted this review in flipkart, they deleted it immediatley along with

my rating.

After my complaints they still insist me to do the troubleshooting but still

the camera shows E32 ERROR and shuts down after 5-10 seconds of startup.

When i requested the free 4GB card, they said the " SIR, IN THE BOX 4GB CARD

IS THE ONE WHICH WE MEANT TO HAVE SAID WHEN WE MEANT FREE CARD." (Am i a dumb

sitting here, that i dont know what is free and what is in the box)

This was the only reason that i found it a good deal to purchase, and now they

say that we never had such offer ever placed in flipkart , I have printed a

page of it, and requested them to see the same, but they refuse telling that

it must be some technical error.

Though some shops sell the camera at 200 bucks costlier but you can directly

verify it there itself for ny defect and dont have to wait for 1-2 months

after payment for the product to come.

RELIABILITY AND TRUST AND SPEEDY SERVICE are the 3 foundation on which any

ORGANISATION WORKS and sorry to say
"" FLIPKART LACKS ALL THE THREE ""
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Aug 13, 2020
Complaint marked as Resolved 
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dont buy any online products...

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