[Resolved]  Fooled By Rediff.com — FAULTY PRODUCT - NO REFUND & NO REPLACEMENT.

I SUGGEST NOT TO PURCHASE ANY ITEM FROM REDIFF SHOPPING AS THEY ARE NOT CONCERNED WITH CUSTOMER COMPLAINTS NOR THERY ARE INTERESTED TO RESOLVE CUSTOMER REFUNDS OR REPLACEMENT ISSUES.

I have purchase 8GB Transcend Pendrive with 2 Years Warranty through Rediff Shopping (Vendor IT Mart) Vide Order No. 4322819 Dated : 15 Jan, 2008. the Said Product is deliverd to Me vide Consignment No.[protected] through TNT Courier. The product is non functional within 6 Months.

The complaint for replacement was made on 14th July, 2008 vide their acknowledgement mail : Rediff=[protected]' Shopping: POST-DELIVERY-COMPLAINT.

I have been regularly following with Rediff.com Team for replacement & many mails were sent & reply were received giving false commitment & final feedback was given on 13th Oct, 08 by rediff.com that the product will not be replaced but the refund is process and will reversed to account within 7 Days, But it was also an false assurance. It is almost 5 month passed but nor product is replaced & also no refund is been processed till date.

Please suggest.

Prakash Desai