[Resolved]  Abn Amro — Fraud against ABN AMRO "World is Yours"

Hi ,

My credit cards details are [protected]. I am associated with bank from Last 5 years, this is first time i am facing an issue with your bank.

I am Arpit Rawal and there is case of FALSE SELLING against ABN AMRO Credit Card division. Product name is “World is Yours” and Transaction done for this is in the name of “EFFORT BPO LTD” of Rs. 9900.

Nearly in the 1st or 2nd Week of Dec-2009, I received a call from ABN AMRO stating that “You are our privileged customer and basis the same, the bank is offering you a unique offer WORLD IS YOURS. In this offer you bank will provide you a discount card which will work across [some] restaurants across the world. Along with this you will be provided stay across the world for 5 days/4 nights and a pair of Sonata wrist watch. The charges would be Rs.9900”.Post discussing with the executive I refused for the offer as I am not interested for this big amount.

By nearly 18-Dec-09, I again received a call stating “I am RAHUL AHUJA, SENIOR EXECUTIVE calling on behalf of ABN AMRO Bank and this call is being recorded for future references. You can clarify all your doubts regarding the payment for this offer”. In this conversation, I was clearly told that if I book hotel then ONLY I will be paying the amount (Rs9900) else if I am not booking any hotel then I don’t have to pay anything. I confirmed this at least 4 times before proceeding for the transaction, to which he replied that this is also written in the documents which you will receiving post doing the transaction. I also inquired him regarding how this would be maintained in credit card statement. He said- this will be present in your card statement in the lower shell for your reference for the next 6 statements and this would not billable unless you book hotel. Once you book the hotel it will come in your billing section. After 6 statements this offer will automatically expire. I also asked him that your executive told me that this offer cannot be reversed, to which he again clarified that if you book hotel then you cannot go for reversal. Also he told me that executives are being provided with the scripts which they have to read as it is. His last sentences for convincing me are “Trust me, this call is being recorded and as you are our privilege customer, I am giving you my direct number. This number is given only to privilege customers like you, and only senior executives of ABN AMRO bank will be solving all your queries from now on”. The priority number he gave me was [protected]. After inquiring every detail, I did the transaction using phone.

After completion of my credit card cycle and post receiving statement, I was surprised to see that this amount is coming under billable section i.e. I have to pay now. This is 1st FRAUD as this should be in non billable section unless I am booking hotel. So I called up the above mentioned priority number and surprisingly I was connected to WHO instead of ABN AMRO priority customer helpline. This was 2nd FRAUD, I was misguide with wrong contact information. To this I requested ABN AMRO stating each detail for the reversal of this offer as what commitment was given to me is not fulfilled (Complaint no : [protected]). Executive from ABN called me after few days and asked for every detail and later he said that I would get back to you after sometime. 1 week later I called up cust. Care to inquire about the status of the query and they informed that “We cannot do anything, you have to pay this. Someone might have called you on behalf of ABN AMRO, but we have not called you”.

I work in private sector in gurgaon and till date I pay entire amount with in due date. My credit cards track and loan tracks are excellent. Till date I have always paid my outstanding with in due time. I would request you to kindly look into the matter and kindly do the appropriate.