Gaurav — ill treated by w/shop worker/advisor in person at front desk

VERY BAD EXPERIANCE WITH P.P AUTOMOTIVE KARNAL

there should be one very happy sighn too......i reached the

workshop at 10.05 am (though i have to travel approx 70km) to

reach the workshop still i reached n after repeted request my

scorpio was taken for a job card at 10.35 n the card was

opened at 10.50(which was the last thing the service advisior

wrote on the job card) though it was my 2nd FREE service i

was promised the time at 6pm so i somehow managed to go to

karnal town which is almost 5-7 km to watch a movie while

watching movie i got sms from p.p automotive karnal. that my

scropio time in workshop is 11.15 n would get at 6pm n approx

cost is Rs 300 though i called service advisor vikram 2 times

during that n he said the work is still pending n promised me

that i would get the scorpio at promised time i reached the

showroom at 4 pm n to my shock my scorpio was just done just

minoor thing like cleaning of air filter n all though i was

again assured that i would be given scorpio on time but at

6.09 i got sms re schedule of vehichle delivery is 6.30 i

waited for the vehicle very patiently as i was told the

problem that i was suffering with ABS was just started at

5.40pm so i may take time(ABS problem is with my vehicle form

very 1st service) i hv visited the showroom/workshop

specially for that problem(after 1st service) also couple of

days back where the pathetic logic for ABS to work was given

it would work only when vehicle would be over 80 km per

hour.though i was not satisfied with ans i opted that when

ever enngenier from company would come i would be notified n

would be called so that they can check vehicle NOW the issue

arised that while i was getting my vehicles service done i

was not able to sit in customer lounge as their was a

pathetic smell in the lounge.more over when the vehicle was

handed over to me the vehicle had same problems which i told

them in job card had left suspension problem,ABS problem n

above all to my shock my vehicle was not even washed n not

even cleaned from inside n when i approched the front desk

regarding the problem that my vehicle was not washed last

time also(on 1st service also) n the problems i mentioned in

the vehicle at time of job card was not done the MOST

ANNOYING ANSWER GIVEN TO ME WAS "AAP AAPNE VEHICHLE LATE

LAAYE THEY SUBHA AAP KO APNA VEHICHLE SUBH 9 BAJE LAANA

CHAYIE THA" though i said i was here at 10 but they said me 9

baje keh raha hu n aap 10 baje ko roh rehe hai. i said u guys

only told thta i would get my vehicle service done by 6pm so

he said aab to kuch ho nahi sakta jada problem hai to kal

subha le aao hum washing kardenge i said me 70 km se aaya hu

dubara washing ke liye aau is it possible he said yeh aap ki

problem hai meri nahi. STARNGE this was the answer i was

given at front desk(by one sardar ji) as i did something

wrong by buying a scorpio but i promise i will not leave the

issue as it herted me n more oever i was ill terated like my

vehhicle is this kind of service mahindra offer but its

totally opposite when i bought my scorpio from p.p automotive

STRANGE. though m consdering legal prospectives also but i

thought about informin you guys too.

Gaurav
[protected]@rediffmail.com