Ge Money — cheating and harrasing

I have taken a personal loan from GE- money(LAN: RNDR[protected] DELHI.First disbursal wasRs 20000/- and top-up amount was Rs 9735/-, EMI of this loan for 39 installment was Rs 1372.After some time I changed my bank and told the custmer service to take my another chaque against previous given cheques,
they demanded 500/-for each replacement of cheque. so it was not possible to give them rs 1372 +500 .
Finally we gave them almost EMI amount in cash.
After that very harassing operation taken by them.They threaten many times.I complained to the cutomer service regarding that( complain no given by them was nd[protected].In the month of
june 08 I followed by Pitampura branch for settlement and close the a/c.Name of telecaller is Ms Rupali and manager is mr Vishal dagar.They offer me to settle abaut Rs 10, 000/-, i told them Rs 7000/-. after half an hour one guy called me and said that your account is finnally settled on Rs 7600/-if you will pay today .closing day, otherwise you will have to pay 25ooo.He told me to come at Pitampura branch and pay the amt and take the settlement letter, If you are not coming then I will send our executive for the same .They send the executive to my place and collect the amt .
I take the settlement letter and gave the amoun(Rs7600).Next day when I asked Rupali to confirm the cash amount she told that we have not collected the amount.I get surprised.I contacted Mr Dager(Mgr) regarding this .Also complain to the customer service, Complain no is nd00104262 which was short out by 14 july08 .But no any response till now, last week one another girl Ishika called me to meet regarding this matter and close this.After more then 10 times call to vist the GE money office I went there then Ishika send a guy named Prakash at Ge counter .He took me in a room and demanded cash again Rs 7000/ to close this matter, I want to contact Mr Vikas Jain whom I have to meet there, he refuse to meet me .I come back without any solution.
in this case I want to attaintion the consumer complaint board that most of the cusomer cheated by the management by these means harassing the customer by different means
please look into my matter and take action against the management.