[Resolved]  Ge Money — Harrassment around recovery of money that isn't due

Address:

Mumbai Suburban, Maharashtra

THIS COMPAMNY REALLY HARRASSES PEOPLE WITHOUT RECTIFYING ITS INTERNAL MESS

I am the loan account holder for MBOM00012081. I was informed that due to some coordination issues between HSBC, my bank and Citi, GE's bankers, one of my cheques bounced in the first instance when it was presented on 5th september 2008. The reason mentioned was insufficient funds whereas the funds available were atleast 100000 times more than what was supposed to be debited. After I took up the case with my bank, they cleared the cheque on 5th oct.

I have proof of it through my account summary document that has already been presented to GE's recovery agent in person as well as scanned and mailed, faxed innumerable times and have repeated this discussion atleast 100 times now with their telecall agents.

I have even gone to the length of requesting for copy of the bounced cheque to be submitted to me but to no avail. What they have mailed me is a scanned copy of the cheque bounced on 5th sept 2008 with HSBC's comments but are unable to explain why they aren't able to dig into their mess and explain the absence of records when it was resubmitted and cleared on 5th October.

I don't understand why they are unable to understand that when my bank's account summary statement clearly states that the cheque has been cleared, it would be difficult for me to issue a duplicate cheque without you offering proof of the bounced cheque.

I explain the situation every time their telecall agents call up but it end with " ok, we will look into the matter and revert". From Deepak to Sandeep to Pratibha - the experience has been the same - NO ACTION, ONLY HARRASMENT.

Have written to their customer care deoartment, their head of services with no response.