[Resolved]  General — Srilankan Airlines Cheating

After Emirates business tie ups broken, The Srilankan Airlines have had stated to cheat the passengers. When until purchase the tickets a lot of attractive basic facilities are promised but when reach the boarding desk at Colombo "Night Stop Staffs" & including Airport Duty Managers refuse to provide the promised basic facilities.

The best example read the below copied email message conformation from Srilankan Customer Affairs. (This message was given until purchase the ticket, but it was refused to provide after reach Colombo Airport)

Read our painful bad experience as below:
We are about 50 to 60 transit passengers on 29 Jan 2009, reached Colombo airport at 10.05am and connecting flight at 6.00pm, so waiting hours about 8 hours. As per their airlines rules they should be provided free accommodation and food (as per their Airlines confirmation as below) to all o[censored]s. When we approached "Night Stop Staffs" assistance they refused to provide this agreed facilities. At least as a worst option we all requested to provide food facilities, even they mentioned unquoted change rules does not allows to provide food for 8 hours waiting... then we approached duty manager and also no action, and no good treatment all o[censored]s, almost they treated us as a dog / beggars!

At last no way to get any basic promised facilities, upset and hard painful minded we all suffered inside the airport about 8 hours and continued our journey to Dammam / Dubai etc. to keep our promised report time to our employer.

NB: This below copied email confirmation after the travel date change from 22 Jan '09 to 29 Jan '09

-- Original Message --

From: "Customer Affairs" <[protected]@srilankan.aero>
To: "Govindarajan Prabakar" <[protected]@rediffmail.com>
Subject: RE: RE: PRABAKAR/GMR 22JAN TRZ CMB
-----Inline Message Follows-----
Dear Mr Prabakar

We are glad to inform you that you will be entitled to complimentary hotel accommodation during your transit stay in Sri Lanka . This includes complimentary transport from/to airport/hotel and applicable meals during the said period.

Upon your arrival in Sri Lanka, please report to the "Nightstop Counter" and our staff on duty will assist you with the necessary formalities.

With warm regards
Amila
________________________________________
From: Govindarajan Prabakar [mailto:[protected]@rediffmail.com]
Sent: Thursday, January 15, 2009 2:54 PM
To: Customer Affairs
Subject: Re: RE: PRABAKAR/GMR 22JAN TRZ CMB


sir,
Already I enclosed the e ticket with the previous mail. I am having break of travel at colombo between 10:10 Hrs to 18:00 hrs on 22 nd Jan'2009.
please arrange accordingly,
Thanking you

Regards
Prabakar

On Thu, 15 Jan 2009 Customer Affairs wrote :
>
>Dear Sir
>
>
>
>Kindly confirm whether you are referring to the day rooms facility at
>the airport or the "Night Stop"
>
>Service offered by SriLankan Airlines.
>
>
>
>We will await a response from you
>
>
>
>Warm regards
>
>Amila
>
>________________________________
>
> From: Govindarajan Prabakar [mailto:[protected]@rediffmail.com]
>Sent: Thursday, January 15, 2009 10:34 AM
>To: [protected]@airtelmail.in
>Cc: [protected]@srilankan.aero
>Subject: PRABAKAR/GMR 22JAN TRZ CMB
>
>
>
>
>Sir,
>Please arrange the accommodation in BANDARANAYIKE INTL Airport, Colombo
> from 1010 AM to 1800 PM On 22 Jan 2009
>
>Waiting for your kind reply
>
>Thanking You
>
>Prabakar.G
>Contact Number: +91 [protected]
>
>
>
>For your kind reference.
>
>
>PRABAKAR/GMR 22JAN TRZ CMB
>
>GREATWINGS TRAVELS PRIVATE LIMITED, DATE 10JANUARY09
>NO.42, AYEKULAM ROAD, NEAR SELVAM THEATRE, BOOKING REF ZNGR4T
>THANJAVUR DISTRICT,
>KUMBAKONAM-612001 PRABAKAR/GMR
>TELEPHONE:[protected]
>FAX :[protected]
>EML:[protected]@YAHOO.COM
>
>SERVICE FROM TO DEPART ARRIVE
>[protected][protected][protected]--
>-------
>SRILANKAN AIRLINES - UL 132
>THU 22JAN TIRUCHIRAPALLY IN COLOMBO LK 0910 1010
> CIVIL BANDARANAYIKE INTL
>NON STOP DURATION 1:00
> NON SMOKING
> RESERVATION CONFIRMED- T ECONOMY
> ON BOARD: SNACK
> EQUIPMENT:AIRBUS INDUSTRIE A320-100/200
>
>
>SRILANKAN AIRLINES - UL 209
>THU 22JAN COLOMBO LK MUSCAT OM 1800 2035
> BANDARANAYIKE INTL MUSCAT INTERNATIONA
>NON STOP DURATION 4:05
> NON SMOKING
> RESERVATION CONFIRMED- T ECONOMY
> ON BOARD: HOT MEAL
> EQUIPMENT:AIRBUS INDUSTRIE A340-300
>
>
>RESERVATION NUMBER(S) UL/DDDVD2
>
>PRABAKAR/GMR TICKET:UL/ETKT 603 [protected]