Gilma — regarding service

i was purchase the chimney and gasstove (model INNOVA-GUB) 0n 21/12/2008. from phd marketing ( gilma showroom banglaore 560025.) and i leaving in bangarpet(around 80 km) before i taken i told that i will use this in my place ie bangarpet i need the service in the warrenty period. they told that its ok we will provide it.
on 19/02/2010 my gasstove has 4 burners in 3 burner the fire suddenly it will off.
when i report the problem to concern office they told that i have to pay the TA &DA allowance to the person how will come to service.
i told that it is in the warranty why should i pay the amount. i can give that money in the localy can do it.
i want to ask then what is the meaning of warrenty period. he is telling that he cant come to my place because it is not a major complanint. i ask is the if sudden the gas fire is off and gas go over flow it may happen major.