Gilma Complaints & Reviews

Service was done three days back but I have not received the bill for the service nor anyone is responding to my request. I have paid Rs 5250.

I didn't expect this kind of carelessness from the company I have called them 20 times no response...

2 years back inhad technical problem on my electric Chimney due to a thunderstorm. So i called mechanic from Gilma.He came and took the electric touch system from the chimney and said he will repair it and bring back and took 1500 rupees from us. After that he never showed up.Whenever we will call he says he will come and will never come.Phone number of the mechanics is [protected]...

I am a resident of kakinada in a.p, using gilma chimney cum stove since 2017. my stove got a problem with its flame with gas leak. though its a complaint i have been trying to give, no person from fault repair unit is responding.
gas stove complaint.not attending even the emergency complaints for moths long...

I had complaint my chimney is not working properly gilma service person came and removed the chimney and said he will come back and solve the problem. It’s been more than 10days still no one has come...

The burner turned black with cracks generating enormous amounts of soot, ruining the vessels. It spoiled the steel ring around it too. When we visited the showrooms for replacement parts, they said no they should come home and do everything, including their service changers and travel charges . When we said we don’t want that they misguided with some location to go to. Then we called a different showrooms and told we want the parts they...

Hi
I have purchased a chimney and stove, your service are very bad. Your technician and showroom incharge are not telling the actual details and at the time of fitting they are adding unnecessary charges....

We have bought a stove from Gilma Company on[protected].The knobs of the stove always gets heated when we switch on any one of the burners of the stove and also there is a starting problem with burners.There is also a problem with ignition of the stove.So kindly look after the issue....

I am facing problem with the gilma geyser from the very next day i purchased the product. This has become an ongoing problem and they were never been able to find a fix. Initially the dealer told he will replace the geyser if they are not able to fix. They fixed it and within 3 months it stopped heating water. Again i have to raise a complaint to fix the issue and the same process continued multiple times. Now also i am facing the same problem...

I am from bangalore. I had complained about gas stove burner problem on 11.8.2017. My complaint number is 778517. A person visited our house on 14.8.2017 and inspected and assured that he will come back on 16.8.2017 and replace the burner. He did not turn up on that day. I called his mobile several times and he did not receive my call. Then i called call centre and i was asked to wait and the person never called me. After repeated attempt...

I (Vinod kumar jeengar) had raised a complaint 3 months ago around 25 may 2017 (Mobile number [protected]) and the technician visited on time once where inner tank which under warrant of 10 years but they have not changed even called 50 to 70 times. Their gilma service center number of 1800 doesn't connect even you try multiple times and they disconnect the phone them selves as they are not able to resolve the query. Also the bangalore servce...

My water heater/geyser has stopped working and i have raised the complaint with customer service department on june 13th and reference number is 741661, where one of the reprensetataive has attended the problem asked to replace the coil, its been almost 30 days nobody is responding and keep doing false promises for coil replacement. But no action has been taken please solve this as soon as possible.

Thank you...

We have purchased 4 burner hob. They are certain problem regarding burner. Two big burner not working in past one month, the complaint given in cc no on 8 th may 2017. Complaint no 720649. But no action taken from gilma service center. And also 6th june 2017 visited service center in jayanagar branch. & had conversation with mr. Prem service incharge. He gave politician assurance to rectify with in the 14 th june 2017. Past one month i am...

Ref.607930.Techy called during office hours on 25.10.2016.we were not at home.He said he'll come on 26.10.2016 at 9.a.m.but failed. I called him he said he'll come at 12.30 p.m.He failed then i called him around 1.15 p.m.He said he was busy.I daid ill. Complain.He spoke rudely n told to complain to anybody.his no.[protected].pls take action so that i dont have to approach higher Authority...

We had purchaced a SOlar water heater in jan 2012. It started leaking in dec 2015 and we complained to CCare rep. the company rep visited and told to replace the tank which costs Rs 16000 including installation. Same amount i spend for new one 3.5 yrs ago. It is a bad product sold and also discouraging for investing for renewable sorce of energy. Such substandard product is sold by the company making us waste our hard earned money. Pls take...

We have requested for a repair of a light in chimney 1 weeek back, everyday they are postponing the work saying the same answer everyday which is needy for everyday work. I would request immediate action against the Gilma and its Customer services and a lag in their work for the recklessness towards customers. I also experiences regular problems and repairs in their devices. I complained in Gilma services, Nagalo branch, Hyderabad...

Hi This is regarding the Complaint number 308286, The ticket was raised a week back and the kind of service I am receiving is really disturbing. We had a engineer visited our home, but he is really unprofessional and rude behavior, he don’t even know how to talk to the customers and when asked him to verify the issue with my Geyser, he avoided doing any testing and simply said it has a filament issue without even testing anything....

I need to register a complaint regarding the GLASS TOP OF THE 3 BURNER STOVE glass exploding and we were shocked to see the glass hob top broken.The glass were shattered all over the kitchen and could have caused serious fatality, luckily no one was inside the kitchen when the incident happened. We contacted the local dealer in Trivandrum from where we had bought this. The response from the dealer was upsetting as if this was a frequent incident...

I had raised complaint 2 weeks back with complaint number 108811. Following twice every day, but only answer they will come today. For escalations the Manager Deepak does not even pickup the calls. Every day atleast 5 calls being made to him, he does not even pick up the call nor call back. Today again provided another number of Narender who again just disconnects the call. Very pathetic service. Advise no one to buy products from GILMA and...

Respected Sir,

This is nagesh from hyderabad i had purchased chimney valido on 20/05/11 here at hyderabad (asroa nagar branch ) the product gave to me at 31/05/11 and the product was duplicate one

The Product was not a
stainless steel.
no logo on the body of the chimney.
motor sound is heavy.
suction power is very less....

Very Very Poor customer service& irresponsible persons at customer care centre

We recently bought a Gilma hob and chimney (August 09). from hyderabad exhibitionThe lights in the chimney stopped working. & The ignition is not working I had given complaint to service centre on[protected] and they have given the complaint number as 276 they said they will attend within 48 hours.on[protected] again i have reminded to service...

Hi,

I have broughta new GILMA nero 4 burner stove from BDM networks on 5th of feb, since then i had problems with the stove, there are two problems,
1. the stove tends to turn off when put to sim
2. there is a spark at the bottom of the stove when try to light up the burner

I have filed complaint two times and the sevice guy says its normal, i would not except the stove to work this way. The dealer...

Dear Sir,
i purchase gilma solar water heater (200ltr)on 17th oct 2010 from our local distributor Mr Rghunath([protected]) i paid cash ,afte one month solar water heater not giving hot water,i tell him to Raghunath ,he not give any proper answer,After that i will contact to Gilma Person MR Mhaesh ([protected]) he tell him to me this week i send my executive from fast two months he telling same dialouge but he not come atteand the...

Dear Buyers of GILMA Built in HOBs

Sub:- GILMA Valido model Hob will burn your wife & entire house &
Worst behavior by GILMA CUSTOMER CARE CENTER Vijayanagar, Bangalore

I own a GILMA valido hob purchased vide tax invoice No 143 on[protected] from M/S Navkar Marketing ( Gilma Showroom),241, 7 th cross BSK III Stage Opposite to Kamakya Theatre Bangalore 560085. After using for three...

Gilma - Koramangla outlet for Modular Kitchen

To sum up my experience with Gilma, "Horrible Customer Service" I would not recommend anyone to go with the Kormangla outlet for Modular Kitchens. They took their own sweet time to revert with a presentation on the layout of how the finished kitchen will look like. Yhis despite the fact that a partner unit (Gilma Spagnol Cucine) had sent across the measurements to them....

Dear Reader,

This is regarding Gilma Chimney which we have taken in the month of January and lodged a complaint in the month of May 18th with Complaint No 1463 which has been adressed after a month and they told that some switch has to be replaced, after a week some executive came and took the chimney and told he will be change it and get back to us ,Yesterday ie 22-6-10 they came and replaced it but unfortunately the piece...

i was purchase the chimney and gasstove (model INNOVA-GUB) 0n 21/12/2008. from phd marketing ( gilma showroom banglaore 560025.) and i leaving in bangarpet(around 80 km) before i taken i told that i will use this in my place ie bangarpet i need the service in the warrenty period. they told that its ok we will provide it.
on 19/02/2010 my gasstove has 4 burners in 3 burner the fire suddenly it will off.
when i report the problem...

Hi,

I just wanted to share my experience with the Gilma product, which in opinion is a bad product with high price, low quality, unreliable service and dangerous to use.

I bought a Gilma hob and chimney for 20K plus in Nov-2007 and got it installed in Dec-2007, it came along with an offer of free Pigeon cookware( rejected market piece with bad handles).

In between we got some simple problems...

We recently bought a Gilma hob and chimney (August 08). The light in the chimney stopped working just a month after purchasing the product. I had to call thrice to arrange for a service technician to visit my place and have the parts replaced. When the service techinican visited my place, I was told that he would get the parts replaced in abt 2-3 days. Nothing happened for abt 2 weeks. I had to call again today (4 Nov) and I was told that...