[Resolved]  GKB Opticals — accessories missing

I ordered for an Oakley ten sunglass which costed me around 7050 rupees. As I was I going through my order on the company's website it stated that the box would contain a cleaning cloth plus protective case along with the sunglass. According to the company's shipping policy the product should have been shipped within 5 days which they were unable to do. It took around 10 days for the product to reach me. Even after taking so much of time when I was checking my product the cleaning cloth and protective case was missing. The box just had some manuals and the sunglass in a pouch ( that obviously wasn't the protective case ). When I tried to contact the company they replied that oakley doesn't provide cleaning cloth and case with sunglasses. But please check the attachment which I have sent along with this complaint. It clearly states that there should have been a cleaning cloth and a protective case.