Go Air Airlines — Travel date got changed when ticket received | |||
My name is Jiljil Prasad and I have booked a ticket from Bangalore to Mumbai on 14th Aug 12 and Mumbai to Bangalore on 9th Sept 12 in go air airlines. And my PNR No is TJTYSV. I booked the ticket through go air website and when I got the ticket the travel date changed to 9th Aug 12 instead of 14th Aug 12. Before the payment, I cross checked both the travel dates and I have no idea how the date got changed. I have called the go air customer care ([protected]) and I told the same and I need to travel on 14th Aug instead of 9th Aug and the executive name Ms Namita (supervisor) has conveyed me that I need to pay Rs 950.00 for that and she is not ready to listen what I was trying to say and I understand that their customer care serice is excellent. Why I should pay another Rs 950.00 for the fault in go air website? Was this information helpful? | |||
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go air airlines — Forcibly Keeping My Balance Amount with them.
Dear Sir/Madam,I had booked Airline Tickets online on 04/01/2011 for three passengers on Go Air airlines for total amount 12,507/- Mumbai-Goa-Mumbai.
I later re-scheduled the tickets due to some online error, for that they charged me the Extra Airfare + the re-scheduling charge of Rs.750/- per person per sector.
Total : Rs.6741/-.
Now again I had to cancell the same tickets due to my fathers is unwell health problem, they again have charged me cancellation charge of Rs.750/- per person per sector. Total: Rs.4500/-.
As per the telecon with the customer care i told them to credit my balance amount, as i dont want to travel with this airline hence forth, they sticking to their policy and troubling the customers and keeping the balance by given a credit note which will be valid only for a year.
12,570 + 2,241 + 4,500 + 4,500 Balance with them : 10311/-
Total Loss Rs.9,000/- for a ticket which is worth 12570/-
They are just looting customers in the name of thier policy.
Details as below:- GO AIR Airlines. Manager :Glen Sequeira (Non Cooperative)
PNR No. : 7Q8NRP for 3 passengers.
Travel : Date : 4th - 7th Feb 2011
Sector: Mum - Goa -Mumbai.
I WANT THE BALANCE AMOUNT IN MY CREDIT CARD. AS I WILL NEVER TRAVEL WITH GO AIR. PLZ HELP.....