Comments
January 17, 2011
Sir,
I was travelling from Bagdogra to Mumbai by Go Air flight NoG8/606 and Delhi to Mumbai by connecting Flight No G8/171 on January 7, 2011. On arrival at Mumbai, the trolley handle of my checked in luggage (suitcase worth of Rs. 6000) was completely broken & beyond repair. My baggage tag No. is G8 710241. The flight was late and arrived at Mumbai at around 12.45 pm night. I registered complaint on arrival with Go Air person (Mr. Avari Porus, CSE) on duty at Mumbai Airport for compensation. He was offering me Rs.150 for which I denied and asked for either replacement of my baggage or more amount. He was arguing with me and delayed all my time for nothing getting any compensation on that midnight. It was like harassment for me instead of comforting the passenger whose baggage was damaged first of all and secondly the flight was late and thirdly delayed me for no proper respond from Go Air on that midnight. I asked him at least direct me to senior staff of Go Air or their telephone number so that at least I can explain & show them how badly was my luggage damaged and whether it was worth compensating Rs. 150 or not. He totally denied in this regard. Even did not provide me telephone number to contact. I was just detained nearby Go Air office and finally i had to come out of the airport since it was already 1.45 am in the morning. I was told that GO Air will contact me within two days but I did not hear anything from Go Air even after waiting for 13 days. This doesn’t mean that Go Air can do whatever they like to their passenger. However, I still wait for compensation for my damaged luggage and also for the inconvenience caused to me. I still request Go Air management to look into this matter at the earliest.
I will be flying back to Bhutan on January 19, 2011 and till then I am in India for my official work till January 18. My contact No. in India is [protected]. After January 19, I will be in Bhutan.
Ugyen Rinzin
Bhutan
Mobile No. +[protected]
E-mail: [protected]@yahoo.com
Sir,
I was travelling from Bagdogra to Mumbai by Go Air flight NoG8/606 and Delhi to Mumbai by connecting Flight No G8/171 on January 7, 2011. On arrival at Mumbai, the trolley handle of my checked in luggage (suitcase worth of Rs. 6000) was completely broken & beyond repair. My baggage tag No. is G8 710241. The flight was late and arrived at Mumbai at around 12.45 pm night. I registered complaint on arrival with Go Air person (Mr. Avari Porus, CSE) on duty at Mumbai Airport for compensation. He was offering me Rs.150 for which I denied and asked for either replacement of my baggage or more amount. He was arguing with me and delayed all my time for nothing getting any compensation on that midnight. It was like harassment for me instead of comforting the passenger whose baggage was damaged first of all and secondly the flight was late and thirdly delayed me for no proper respond from Go Air on that midnight. I asked him at least direct me to senior staff of Go Air or their telephone number so that at least I can explain & show them how badly was my luggage damaged and whether it was worth compensating Rs. 150 or not. He totally denied in this regard. Even did not provide me telephone number to contact. I was just detained nearby Go Air office and finally i had to come out of the airport since it was already 1.45 am in the morning. I was told that GO Air will contact me within two days but I did not hear anything from Go Air even after waiting for 13 days. This doesn’t mean that Go Air can do whatever they like to their passenger. However, I still wait for compensation for my damaged luggage and also for the inconvenience caused to me. I still request Go Air management to look into this matter at the earliest.
I will be flying back to Bhutan on January 19, 2011 and till then I am in India for my official work till January 18. My contact No. in India is [protected]. After January 19, I will be in Bhutan.
Ugyen Rinzin
Bhutan
Mobile No. +[protected]
E-mail: [protected]@yahoo.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
1927
Pending
0
Resolved
179
View all 1927 GoAir reviews & complaints
+91 22 6741 0000 [Head Office]
+91 92 2322 2111 [Customer Care]
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
View all GoAir contact information
Go Air — Damage to Bagage
Dear Sir,I have travelled from Go Air on 3rd Oct 09 from Goa to Delhi. I received my luggage in a very shabby condition with the zipper broken. I registered my compalaint with Go Air baggage dept and they are not resolving my complaint to my satisfaction. They are offering me 350 voucher for Go Air which is useless for me. I need either my bag to be replaced or repaired to my satisfaction.
Thanks and Regards
Sumit
[protected]
Details:
Flight Number - G8 - 106 Goa to Delhi
Date: 3 Oct 09
Compalaint Number: Del/10/09/002