[Resolved] Go Air — NO REFUND OF TICKETS

CECELIA VIEGAS

from Mumbai, Maharashtra

Address:

Maharashtra

FLIGHT NO G8-105
PNR 5N2MOQ MAIA IRENE VIEGAS 88 YRS
PNR 5N2MOQ CECELIA VIEGAS (CANCER PATIENT)
PNR 5N2MOQ OLINDA VIEGAS
PNR XOBNT2 FATIMA VIEGAS E LUIS

WE HAVE BOOKED FOUR TICKETS FROM MUMBAI TO GOA AND ONE PASSAGER WAS 80 YRS OLD AND ANOTHER HAD CANCER

WE HAD REACHED ONLY 15 MIUMTES LATE FOR THE FLIGHT AND WAS TOLD THE COUNTER HAD JUST CLOSED AND WAS NOT ACCORMODATED.

THE STAFF ON THE COUNTER WAS EXTEMELY RUDE.

THE SUPERVIOSOR SHARON D'SOUZA DID NOT EVEN GIVE US A LISTENING EAR.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vinodsao

I am an NRI, while travelling to India i booked in goair on 9th April 2011 on DEL_LKO flight but unfortunetley i change my itinerary and landed into Mumbai so i happen to cancel booked tkt (PNR URMK2T) in GOAIR.

I was informed thjat there wont be any refund in cash and communicated a Voucher code to use next time thru IVR call. There was no SMS confirming my cancellation or given voucher code as normally PNR is sent thru SMS while booking.

It is a great cheating going on in goair if someone has to cancel his flt booking. Request those who are in India should take legal recourse against this fraud.

Thanks

vinod sao