[Resolved] Goair Airline — Concern regarding Baggage safety at Chandigarh

[Resolved] Goair Airline — Concern regarding Baggage safety at Chandigarh

R Rajeev Mehla

I would like to draw your attention towards the lack of efficient services among recently opened airlines in India. I am a post doctoral research fellow at Univ. of South Carolina (US). Recently while transit from Delhi to Chandigarh, traveling with GO-AIR AIRLINE I lost my baggage. Immediately after reporting the incidence to ground staff, I was shocked to see the lethargic and lousy attitude of ground staff at Chandigarh. Added to this it’s been ONE MONTH while enquiring with Chandigarh airport authorities of GoAir Airlines regarding my lost baggage. They neither could find my baggage nor did they give any compensation till now. Please note that I AM NOT TALKING ABOUT THE MISPLACED BAGGAGE (which may be quite acceptable) but it is completely LOST. Who took it? Where it went? Who should be blamed? There seems to be few loopholes in the current security system or there seems to be some black sheeps among the airport staff. It’s difficult to conclude anything for me. The bottom-line is that the whole incidence poses a BIG question on the SECURITY ISSUES AND BAGGAGE SAFETY for all the people routinely traveling in these airlines. If a BIG 23kg trolley baggage altogether can be missed (despite of all those security cameras and a tight check they boast about) without any knowledge of airport ground staff then anything can be expected. The least precaution I can take in future is to avoid traveling with such cheap airlines however it won’t solve the problem at large. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Geetzz

from Bathinda, Punjab

i'm sailing in the same boat as u ...yesterday lost my baggage while i was travelling by Go air. till now they haven't found it. its really upsetting me :-(

Geetzz

from Bathinda, Punjab

I feel sorry for your loss. I received my luggage yesterday at Chandigarh Airport after 3 days of wait. The luggage seem to be opened But fortunately no important things have taken out surprisingly. This shows the irresponsibility of the Go air staff. and Only one of the go air staff showed genuine concern and made my worry less at the Chandigarh Airport.Rest were least bothered about the whole thing. I wish such incidents should not happen to Go air passengers in future.
Geeta

dippies

from Mumbai, Maharashtra

I am sure the GoAir staff are involved into this. My uncle too has been a victim of this a few days back and in exchange of the lost checked in baggage, he was offered INR1800, thats roughly USD40.

I am taking up this case with the right authorities in India. But then the higher authorities themselves are corrupt which is clearly evident from CommomWealth Games status. If something good happens, I shall keep this post alive.

Rajeev26_7

I filed a case against goAir just to fight against corruption going on in these airlines. It's been more than a year now. Goair lawyer tried to suppress the case by offering a free trip. At last they the court ordered compensation according to some old 1970 rule rates. That's ridiculous! I have already lost trust in the Indian judiciary system. After spending money on lawyer and so much delay in judgement I got nothing than a disappointment. I give up..

anurag awasthi

from Kanpur, Uttar Pradesh

I travelled from Bnagalore to Lucknow Flight on 18th of December. My ticket was not appearing on their system. So they made my manual boarding pass 1.5 hours after everyone. Over that my luggage was lost that I had checked in. I have making several calls and no one has responded well till now. Moreover they talk rudely now and say to call me back but never do. The luggage was around around Rs. 25000 in value and had some very expensive clothing that I had taken for a cermony. Go Air please respond on how to get a claim, else I will have to move Consumer court.