[Resolved] Godrej — Cheating and Non response even after several emails and tele-calls | |||
I have lodged my complaint to M/s Godrej co. 9 times during last seven months but complaint is still unresloved. Latest complaint no. is 871910 Fuse of my Microwave oven, Model No. GMG 17E07WHGX , purchased on 8th Mar'09, has blown 9 times in last seven months. In Feb'10 & Mar'10 they have kept my oven at their service centre for more than a month but the problem was unresolved. Finally they put a fuse of higher amperage so that it stops from blowing without my knowledge. The oven worked all right till Aug'10. In Aug my oven fuse was blown again. This time difference was that it was totally black and melted inside the chamber earlier cases only fuse wire was broken. I wanted to investigate the problem by the company official. Since then I many times contacted Area incharge of Godrej but he did not meet me even after giving appointments. I have raised the matter with their Delhi office. they thrice told me that their area service incharge will contact me to investigate the matter. But till date he has not met me I feel that unfair mean were used by putting the high ampere fuse to rectify the defect. Becasuse of this PCB has blown. This was confirmed to me by the owner of the Agra Godrej service centre. I put this to information to Area service inchagre and also delhi office. But no one is coming to resolve the complaint. This means they are accepting the cheating done by them. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91-22 6796 1800
+91-22 6796 1700
+91 22 6796 5656
Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
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I have put a Godrej Lock in my house hearing that your locks are the best and no other company can compete with it. There is some problem with the lock. The natural result is that I called up your call centre for lodging a complaint. I lodged a complaint on the 1st of June, 2012.
If your locks are synonym with trust, protection and integrity; your service is synonym with incompetence, insolence and belligerence. The gentlemen on the phone assured me of service in two working days. I received a service call after 4 days and then was told that the pin code does not fall under his area and that he will refer to the right servicemen. That call unfortunately did not come. Further in that day I did received a call for the feedback. On knowing that my problem has not been adhered to. I was assured of a service by 7:00 p.m. on the 5th of June, 2012. Well, the service is still pending.
I further chased up the problem today, 12th of June, only to be told that the pin code of my area has been wrongly written in the complaint. Here I would like to ask that the wrong input was from whose end; the customer who is used to repeating the address of her house along with the pin code to servicemen of household products or the person taking down the complaint; who did not think of reconfirming the address.
I have been told by the gentlemen, a Mr. Dhaneshwar from the Mumbai region, on the phone that I have given the wrong address even though he did not take down my complaint earlier. I wonder how he is so insistent in pinning the blame on me . He went so far as to imply that I have no clue as to where I live. He then took my pin code ( this time the correct one), and then insisted that my street address and the pin code does not exist in Kolkata. Either the pin code is wrong or my address is wrong. I am amazed that the person insisted that I do not know my address, the place where I am living. This person has said that he stays in Mumbai, has no clue about the roads of Kolkata and yet is arguing with me, a customer, that I do not know the street and the area pin code of where I live.
I am even ashamed to think that in this age where service is the name of and mantra of all the companies, Godrej employs such insolent and argumentative officials to represent it. When I asked him if he is arguing with me about my address and my pin code he hung up on me. Well this is the first time that I have encountered a company of Godrej's repute hiring such amateur and clumsy people for its after sale service.
I would like to know when can I expect Godrej to hire some servicemen to sort out my problems. Also would like to know is this the best of Godrej????
The Toll free call centre of Godrej hires impertinent people who are least bothered about the problems of the customers and are rude. The working servicemen are irresponsible. Where exactly is Godrej going in this age of competition, where the after sales service is appalling.
Waiting for the servicemen for the past 10 working days,
Priyanka Goenka
[protected]@gmail.com