[Resolved]  Godrej & Boyce Mfg. Co. Ltd — Complaint of Godrej Chairs Model PCH 9002/ Supply of Defective piece from date of purchase

Dated Oct 1st, 2009
To,

Honorable Minister
Ministry of Consumer Affairs,
Food and Public Distribution
Department of Consumer Affairs,
Govt.of India.
P.O. Box No 3306, New Delhi 110014

SUB: Complaint of Godrej Chairs Model PCH 9002/ Supply of
Defective piece from date of Purchase.

Sir,

We purchased two chairs model PCH 9002 (Navy Blue) reference Code 29378 delivered on Nov 27 2008. Both the chairs have not been working properly since the date of purchase. The same remarks were mentioned in delivery note also. I complained no. of times to M/s Godrej Co. & on my repeated requests their engineer has replaced the mechanism of both the chairs. I found that the mechanism of one chair is still not working and second one was bended from left Side. At last the company Senior Technician visited on DT 3/8/09 & 6/8/09 and he repaired the new mechanism of the chair with he best efforts. The same was acknowledged by me with words “Under observations” not OK as mentioned in email of the company (Copy enclosed). After few days the mechanism of the chair creates the same problem. Than I complained on Toll free no [protected] vide complaints No. 521462 DT 26/8/09, 521462 dated 7/9/09 & 521560 dated 15/09/2009, 18/09/2009 & 24/09/2009 to Ms. INDU but till date, nobody has attended the complaint. Now they have refused to take the complaint.

The above chairs are under warranty and they are trying to pass the warranty period. It is very surprising and shocking that a Company like Godrej is playing
With the money of their valuable Customers by selling defective product. It is only harassment, Waste of time, and compelled their customers to make unnecessary Correspondence & disturb the peace of mind.

In view of the above, I request you to please intervene in the matter and instruct
the company to replace with new chair. An early action will be highly appreciated.

Thanking You,

Yours sincerely


For MITTAL INVESTMENT & COMPANY

Encls: Copy of our emails & replies enclosed for your ready reference.

[protected][protected]Annexure of emails & Replies[protected][protected][protected]


--- On Fri, 21/8/09, sanjay mittal <[protected]@yahoo.co.in> wrote:


From: sanjay mittal <[protected]@yahoo.co.in>
Subject: Re: Fw: Reminder of "Complaint of Godrej Chairs", Date:14-05-09, Reference Code:29378
To: "Manpreet" <[protected]@godrej.com>
Cc: "Inderpal" <[protected]@godrej.com>
Date: Friday, 21 August, 2009, 5:25 PM


Sir ,

I purchased 2 chairs ModelPCH 9002(navy blue) on Oct 2008. The mechanism of both the chairs replaced by your engineers with a difference of 15 days. But the mechanism of one chair is repaired by your engineer after replacing the mechanism with new one.Mechanism of one of the chair is free (not working) till date.

Kindly replaced the chair as your engineer make best efforts to repair the chair ones through replaced the mechanism secondtime by repairing the mechanism.

Hence the mechanism of one chair is also free.

Regards

Sanjay Mittal


sanjay mittal <[protected]@yahoo.co.in>
Subject: Fw: Re: FW: Reminder of "Complaint of Godrej Chairs", Date:14-05-09, Reference Code:29378
To: Manpreet" <[protected]@godrej.com">
Cc: "Inderpal" <[protected]@godrej.com>
Date: Thursday, 30 July, 2009, 7:52 PM


Sir ,

The company replaced the mechanism of both the chairs in the difference of 15 days but the mechanism , which was replaced after 15 days ,the mechanism of that chair is not working.

I personally infomed to Shri Himanshu regarding the problem of the chair.He sent the same engineer who replaced the mechanism of the chair & taken back the defective one.

I personally feel your engineer repaired the same mechanism & replace with the mechanism of other chair.

I again asked Shri Himanshu to kindly replace the mechanism of the defective chair but all in vain .

Mr Himansu asked me about the defective mechanism. I informed all replaced defective mechanism pick up by your engineer.Mr Himanshu told me he can not take the defective mechanism.

When I used the chair ,it automatically moves on back side by using some sound as I noticed before change of mechanism of my first chair.

Kindly look into the matter personally & do the needful to avoid inconvienience to your customer.

Regards

Sanjay Mittal
mechanism..........................................................................⇄ mechanism of the second chair is not working . The concerned engineer have repaired the mechanism of the first chair
--- On Sun, 7/6/09, sanjay mittal <[protected]@yahoo.co.in> wrote:


From: sanjay mittal <[protected]@yahoo.co.in>
Subject: Re: FW: Reminder of "Complaint of Godrej Chairs", Date:14-05-09, Reference Code:29378
To: "Manpreet" <[protected]@godrej.com>
Cc: "Inderpal" <[protected]@godrej.com>
Date: Sunday, 7 June, 2009, 11:35 AM


With reference to your reply through mail dated 5/6/2009 regarding complaint
of chairs .

You are requested to please replaced the mechanism of both the chairs and
remove the fault in one chair which is bended from left side on immediate basis.

Regards

Sanjay Mittal


On Fri, 5/6/09, Manpreet <[protected]@godrej.com> wrote:


From: Manpreet <[protected]@godrej.com>
Subject: FW: Reminder of "Complaint of Godrej Chairs", Date:14-05-09, Reference Code:29378
To: [protected]@yahoo.co.in
Cc: "'Himanshu Sawhney'" <[protected]@godrej.com>, [protected]@godrej.com
Date: Friday, 5 June, 2009, 6:21 PM




Dear Mr. Mittal,

This is regarding your complaint of chair, for which just to update, Himanshu had earlier sent the technical person for addressing the requirement by way of replacement of the mechanism however it was I suppose refused from your side maybe due to come communication gap.



Further, the supplied chair like any other Godrej chair is a knock down product which is a combination of different components put together thereby making it a complete chair & in case any individual component is not performing to it’s desired level then the that particular component can be replaced in order to make it functional as per desired expectations.



Now, under the present state, we would again request you to allow us for replacement of the mechanism of the supplied & installed chair which you have been using, with a new mechanism so that it can be made fully functional as per your requirement. Infact, the required is available in our stock & can be immediately replaced.



Infact, at Godrej we value customer interests & our policy also motivates towards that particular goal only.



We look forward to meet the service requirement.



Regards,



Manpreet Singh.





----- Original Message -----

From: [protected]@yahoo.co.in

To: [protected]@godrej.com

Cc: [protected]@godrej.com

Sent: Wednesday, June 03, 2009 12:17 PM

Subject: Reminder of "Complaint of Godrej Chairs", Date:14-05-09, Reference Code:29378