[Resolved] Godrej — Very very poor service for Godrej Airconditioner | |
Hi I am vivek from Kurali about 30 kms away from Chandigarh. We have bought one AC from Satluj Electronic, Sec 35, Chandigarh.. In summer when we start to use it it works as a fan. It cools only for 2 to 5 mins..We logged complaint for the same. After a routine calling for support for 6-7 days in summer technician come and he says that it is problem with AC. He also changes one capacitor. Then it work for 2 hours after that again it starts giving problem. I installed 8Kva Stabilizer also to avoid power issue (AC uses only 2 Kva). After that i log call to satluj electronics showroom by visiting there but still i am waiting for response from last three weeks in summer season. We recommend to you buy Godrej AC only if you are planning to pass your Summer with AC but no cooling Regards Vivek Bansal Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Yes I agree- the service of Satluj Enterprises Sector 35 chandigarh is Thrid class.I bough 9 Ac's for my office- all Godrej from Satluj in July 2008. At the time of selling- they had said that scratch cards would give you assured 500 discount and may be more- we were not given any scratch card. They also promised free serviccing of the ACs- till today nobody has come for servicing. Hopeless management by Godrej and Satluj. Please donot buy Gordej or any ACS from Satluj.
Reply
I purchased a Godrej split Ac1.1 T Model No.GSC 13GA WHH on 1/4/2009 and became (April) Fool.
Invoice number 3 dated 1/4/2009 of the dealer Quilon Radio Service Kottayam, Kerala. It has been installed by the technicians from QRS Kottayam.Installation and a Guardian Stabilizer were free as a seasonal offer from the dealer. But the compressor stopped after working for 15 minuts. Dealer QRS Kottayam part of a reputed Kerala Retail chain is refusing to replace the Unit. Instead of replacing the unit they booked a complaint with Godrej and registered as call no.452045 on 4/4/2009. On 6th and 7th April QRS informed me the technicians left their office to my home for servicing the faulty unit. But nobody came to my residence. On 8th two technicians from Godrej service center came to my home and tried to repair the unit .But they failed to correct it. They offered to come on 9th with some spare parts. When I called the service center as no body came they informed that technician is on the way to my house but he did not arrived.
During day time Iam the only person in the house and for the past one week Iam waiting for the technicians avoiding my daily works and other activities. Iam in great tension due to loss of my hard earned money and stress due to one weeks work loss and sleeping in the bedroom converted air tight for the installation of Ac.
Invoice number 3 dated 1/4/2009 of the dealer Quilon Radio Service Kottayam, Kerala. It has been installed by the technicians from QRS Kottayam.Installation and a Guardian Stabilizer were free as a seasonal offer from the dealer. But the compressor stopped after working for 15 minuts. Dealer QRS Kottayam part of a reputed Kerala Retail chain is refusing to replace the Unit. Instead of replacing the unit they booked a complaint with Godrej and registered as call no.452045 on 4/4/2009. On 6th and 7th April QRS informed me the technicians left their office to my home for servicing the faulty unit. But nobody came to my residence. On 8th two technicians from Godrej service center came to my home and tried to repair the unit .But they failed to correct it. They offered to come on 9th with some spare parts. When I called the service center as no body came they informed that technician is on the way to my house but he did not arrived.
During day time Iam the only person in the house and for the past one week Iam waiting for the technicians avoiding my daily works and other activities. Iam in great tension due to loss of my hard earned money and stress due to one weeks work loss and sleeping in the bedroom converted air tight for the installation of Ac.
i hv lodged sevrel compalint for serving at toll free nos. but none of persons hv attneded, i should say very very very very very very very bad service of godrej, i should also say they are cheating us, & need to claim for refund of our money, i will never never never never buy any godrej products, they are making fool & think that we are stupid peoples, hence request never never never to buy any godrej productd
hi
i totally agree with vivek.
i am facing the same problem and i am going to take my complaint further as i think its of no use if i keep waiting for the ac to cool my room.
i think summers will end and in winters only fools use ac for cooling their rooms.
i have been calling satlej enterprises for the last two years.and just once this yr they responded and their technician said the filter was not clean and then he went after cleaning.don know wats wrong becoz i am using samsung ac and its been 7 years and i have not faced a single problem with it.please guide me anyone coz i want to get rid of this ac and get my refund and buy an ac which helps me pass my summers coolly.
i totally agree with vivek.
i am facing the same problem and i am going to take my complaint further as i think its of no use if i keep waiting for the ac to cool my room.
i think summers will end and in winters only fools use ac for cooling their rooms.
i have been calling satlej enterprises for the last two years.and just once this yr they responded and their technician said the filter was not clean and then he went after cleaning.don know wats wrong becoz i am using samsung ac and its been 7 years and i have not faced a single problem with it.please guide me anyone coz i want to get rid of this ac and get my refund and buy an ac which helps me pass my summers coolly.
I am from chandigarh and purchased Godreg Air conditioner .75 tonne from Utility Engineers sector 35 Chandigarh.they told me that it cools 100 sq feet area but i have only 72 sq feet area.the installation was very poor, after installation when i turned on AC it was running full day with a temperature of 31 degree.i made several complaints to the dealer and service centre but no conculation was there so i recommend not to buy godreg AC think of other brand
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
30%
Complaints
1530
Pending
0
Resolved
453
+91-22 6796 1800
+91-22 6796 1700
+91 22 6796 5656
Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
View all Godrej Interio contact information