[Resolved]  Godrej — Complaint about Door handle

To

The Godrej Refrigerator Co.Ltd.
Customer Care Division


Sub:- Complaint of My EON-Matlik Silver Refrigerator

Sir,

It is bringing to your kind notice that on 30.06.2007, I had purchased a 305 liters EON-Matlik Silver Refrigerator under exchange scheme from Delhi Branch PN, Godrej & Boyce Mfg. Co. Ltd. Okhla Showroom, Godrej Bhawan, New Delhi vide CST No.30089D which was delivered to my home on 02.07.2007 since, I purchased this model of refrigerator, I felt that it has some manufacturing defects as from the first day its side walls were heating and within 02 days the lower door handle strip broke down. On 04.07.2007, I brought the matter to notice of Customer Care on Tele. No.[protected]. The engineer who came to my home on my complaint told me that heating of side walls is normal thing in these types of fridge and replaced the lower door strips merely fixing the same on the door handle.

But the strip of the same handle had broken again so I complained the matter on 24.08.2007 to customer care vide complaint No.625536. The engineer came & replaced the strip. After replacing the strip, I asked from the engineer about this repeated complaint of broken strip. He told me that it is a manufacturing defect in this model of fridge and we will replace the same till the fridge is under guarantee.

On this, to rectify this problem in future, I made number of calls to the customer care and the persons as advised by the customer care, mentioned in the enclosed list of sequence. But despite my repeated requests, the problem is still persisting and nobody has come forward to solve this issue or listen earnestly. Whereas, the strip of lower handle of fridge has been broken 8 to 9 times from the date of purchasing. Though my fridge is under care and the replacement is being done, what will happen after that? It will certainly give me mental agony. Therefore, to rid off this mental agony and to face further loss of my hard money, it would be prudent that either my fridge may be replaced or to refund my money within 3 days from the date of this mail otherwise the circumstances will compete me to go to consumer court for solving this issue.

I hope that you will solve this issue within the stipulated period of time in view of my position at this stage and consider my problem being your responsibility.

I shall be very thankful to you in anticipation for this act.

Yours truly,



Radhey Shyam
R/O E-142-143,
Gandhi Vihar,
Near Mukherjee Nagar,
Delhi.110009
Mobile No.[protected]











LIST OF SEQUENCE



Sl. No. Date Complaint No. Tele. No. With whom I had spoken
1 04.07.2007 Not Available [protected] Customer Care
2 24.08.2007 625536 -do- -do-
3 10.09.2007 635769 -do- -do-
4 30.10.2007 Not Available -do- -do-
5 23.11.2007 673577 -do- -do-
6 21.02.2008 114942 -do- -do-
7 12.03.2008 124519 -do- -do-
8 03.03.2008 Not Available -do- -do-
9 05.03.2008 Not Available -do- -do-
10 11.03.2008 Not Available -do- -do- (Mr.Inderjeet )
11 12.03.2008 Not Available -do- -do-
12 21.03.2008 129711 -do- -do-
13 22.04.2008 148550 -do- -do-
14 23.06.2008 190920 -do- -do-