[Resolved]  Godrej — Split AC is not working

I purchased a Godrej split Ac1.1 T Model No.GSC 13GA WHH on 1/4/2009 and became (April) Fool.
Invoice number 3 dated 1/4/2009 of the dealer Quilon Radio Service Kottayam, Kerala. It has been installed by the technicians from QRS Kottayam.Installation and a Guardian Stabilizer were free as a seasonal offer from the dealer. But the compressor stopped after working for 15 minuts. Dealer QRS Kottayam part of a reputed Kerala Retail chain is refusing to replace the Unit. Instead of replacing the unit they booked a complaint with Godrej and registered as call no.452045 on 4/4/2009. On 6th and 7th April QRS informed me the technicians left their office to my home for servicing the faulty unit. But nobody came to my residence. On 8th two technicians from Godrej service center came to my home and tried to repair the unit .But they failed to correct it. They offered to come on 9th with some spare parts. When I called the service center as no body came they informed that technician is on the way to my house but he did not arrived.
During day time Iam the only person in the house and for the past one week Iam waiting for the technicians avoiding my daily works and other activities. Iam in great tension due to loss of my hard earned money and stress due to one weeks work loss and sleeping in the bedroom converted air tight for the installation of Ac.

dear sir,
i have bought a multi flex book shelf from southern agencies, tanuku (andhra pradesh) branch.
i paid advance and after one week i received the goods.But the paint was damaged to some extent.
they told that in transportation it was lost. they showed how the 8 panels in the shelf were packed without any inter leaves betweem them. i felt atleast some old news papers may be kept them. so i hope you will make on packing goods.
with regards
j chandra rao
tanuku

We have givan a complaint against our Godrej Pentacool Refregertor on 23rd Aug 2009 and the complaint number is 777861 today 26 Aug 2009 and after a 4 days period no one attened the complaint or any of the guys asked what happened to ur refregerator. It means Godrej needs only money from the public and they dont intrested to give a better service after sale. And withing 4 yrs several complaints we lodged. but the service personal come to attend after a week or 10 days. We have done a great mistake that we buy a godrej product.

I went to M/s Southern Agencies at MG Road, Vizianagaram to purchase a Godrej Interio slimline store well with mat finsih doors and curved glass for domestic purpose. The dealer refused to supply the same saing that it is not profitable form to suppy a store well with glass and he can supply only store well.

Immediately I went to visakhapatnam and visited the /s Southern Agencies at Dwarakanagar, Visakhaptnam and enquired there. They told that they will deliver the product at free of cost within the city limits. Since I am in vizianagaram which is @ 50 Km it is not feasible for me.

So please advise M/s Southern Agencies at MG Road, Viziangaram to supply the product at an early date.

My cell no is[protected]

Thanking you sir,

Yours truly

VENKATARAO . S.

GODREJ SUCKS!!

Godrej is a reputed company? Well even I thought the same till 2 months back, But well Godrej is no longer a reputed company .. Its a Company filled with arrogant crooks... Once they have your money they care a damn for you... There is NO after sales service and NO customer support. I have purchased a Nile recliner for about Rs 16, 000 and just within 7 months the stitching came out and when I tried to lodge a complaint there was no one to address the issue... Finally after several calls and visits they sent their Guy who after examining the recliner said that the upper leather cushion will be replaced free of costs... I asked this guy if I had to pay any cash for his visit and he said NO.. I even offered him Rs 50 so he would get things done fast...but he didn't take it ... Anyway after 5 days I get a call from Godrej and some Rude Arrogant and Stupid Guy who doesn't even know how to talk to customers says that this problem was not covered under warranty since it was an upholstery issue .. (wow stitches coming out is an upholstery issue?) Its just a sign of POOR quality and third grade materials used .. (Godrej probably sources all these Cheap quality stuff from China and sells it under its label)

This Person further went on to say that I didn't pay the guy who had visited Rs 250 Visiting charges ..that is when I lost it and gave him some piece of my mind .. Telling him that if a person who can buy a product worth Rs16000 would have no problem paying Rs250 visiting charges and also told him that I did offer this guy money which he refused... I further told him that this was not an upholstery issue but an issue of Cheap materials used because of which the stitches had come out in just 6 to 7 months .. I believe this person understood that I wont take this lying down and asked me to contact one Mr Vispy at Vikhroli who was the head of Godrej Interio Dept...

Anyway Its been 2 months now and still this problem hasnt been taken care of by Godrej, I have finally decided to lodge a Complaint with the consumer court and get this issue settled plus get compensated for 2 months of frustration, Godrej will have to pay a good price for this callous and unethical attitude it has towards its customers.

So.. Do yourself some favour and dont purchase any Godrej product .. coz you will be completely frustrated because of the quality and the after sales service... Godrej is no longer the Godrej it used to be ... It has completely gone to the DOGS!