[Resolved]  Godrej — worst service and fake guarantee

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Chennai, Tamil Nadu

Godrej has the worst after sales service and fake guarantee. i have purchased a double door and pentacool refrigerator 260ltr,lusty metallic door and it reads "Rust free with zop technology"10 year warranty", i purchased it 4 years back.

The very first instance they deliver the new one was a nightmare. the load men dropped it from the vehicle while unloading. the unit was broken so i have to go back to the dealer and it took them 15days to replace a new one.
after some time there engineer from "smart care" showed up . he asked me to sign a service contract for 4 years at Rs.2360.i did . after 6 months the bottom of the main door started pealing off as there was some leak inside. there service man came and he sticked it using "feviquick" (poor service standards) later in 6 months the bottom door started getting rust(they guaranteed "rust free for 10years"). from them on its been 3 years i only see the rust spreading there is no one to answer this issue. every time i call there customer service , service man comes and he tell me to call the customer care . when i call the customer care they tell me to call the service centre ,after several attempts i got the reply that this model is stopped produce by the company so they cannot provide a new door.


what is the meaning of giving 10 years warranty when company stop produce in 3 years? will they not produce spare parts for the sold units. if any problem then, is throwing the unit in the garbage is the only solution? the warranty for door is just a fake gimmick to attract buyers.
i have even made a service contract for 4 years but all those things are just waste the money
now i have no where to go except to blame my self for buying this product