[Resolved]  Godrej — COMPLAINT REGARDING REPLACEMENT OF NEW GODREJ REFRIGERATOR

Address:

Delhi

Dear Godrej Team,

We have purchased a new refrigerator of your company from Naveen Electronics Model Town -III, Delhi 110009 on 11th March'2012 viz. Model No GFE27TZ color shellwine red. On the second day; we have observed some noise from compressor and lodged a complaint in your customer care. On 14 March'2012 the engineer visited and repaired that thing and said that stablizer is compulsory for this model though it is written on the refrigerator that it is a stablizer free appliance.

On 19th March'2012 we observed that there is no more cooling in our referigerator and we again lodged a complaint in your customer care (Complaint No [protected]). On 21st Feb your engineer visited and said that the compressor is damaged and needs to be replaced. However we told the engineer that since the compressor was at fault from the first day itself, we want the referigerator to be replaced instead of compressor.

He gave us the contact number of his senior Mr. Sanjay who further gave us the contact number of Area Sales Manager Mr Nitin Bansal [protected]. We contact Mr Nitin on the same day itself 21st March'2012 and he gave us assurance that your referigerator will be replaced with in 4-5 working days. After waiting for a week; On 26th March'2012 your executive came and took the photocopy of the Bill and said that the referigerator will be replcaed tommorow.

We tried calling Mr Nitin bansal on 28th March'2012 several times but he didnt pick our call and after several calls he finally picked up our call and answered that he is in a meeting and he will call us after one hour and update us about the status of the referigerator. But there was no call from him till 29th March'2012 and finally we called him again, He answered that he was just about to call us about the status of the referigerator and said that it will take another 4-5 working days.

We feel cheated because as we had put our trust in such a '' GOOD BRAND NAME '' But our experience with godrej has broken our trust. If we do not get a reponse in the next two days we will be forced to approach the consuner court.

Thanks N Regards
SHANKI BANSAL
Contact No [protected]
Complaint No [protected]
Name of the Vendor: Naveen Electrotech Pvt Ltd, H-4/4 Model Town - II, Delhi-110009